Reflecting on the past and looking to the future

Next month I will be celebrating my third anniversary of working within the Marketing department at the University of Bedfordshire. Although at times it doesn’t feel like I’ve been here that long, upon reflection it’s been a busy three years! In that time there’s been a desk move, a few changes to the team, and a change in my job title, and that’s just me getting started! I’ve also worked on five prospectuses, written countless e-zines, and interviewed several of our students and staff for video content and case studies. The team have also won various awards from Heist and CIPR (shameless plug - sorry!).

Whenever people ask me what I love about my job I always answer with the diversity of the role. The great thing about working in a Marketing role is that no two days are ever the same – some days I’m writing copy for our marketing materials, other days I’m briefing our designers on our artwork. You may also find me roaming around campus taking photos and video footage, or even helping the Recruitment team at our Open Days and other recruitment events. There are of course tasks that are more regular, such as promoting our Open Days, or writing content for our monthly e-zines, but other tasks, such as organising photo-shoots, or having the opportunity to sit on tender briefings may only take place once a year. 

The other great thing about my role is that, due to the nature of the marketing industry and the higher education sector, my role is ever changing. Because of this I’m always learning , whether this be through

attending higher education forums, or through in-house training. When I started this role I had limited experience with Photoshop, and though I’m far from an expert, I’ve developed my knowledge throughout my time here. Over the next few months I will be furthering my knowledge of the Adobe package by learning how to properly use InDesign, which will help me when I’m creating various promotional materials within my role. I’m excited to develop my skills in this area and will hopefully be able to share some of my work with you soon!

Sara

What's in an award?

Beverley Hoare, Deputy Director of MARC

Why do we bother to enter awards?  It’s a lot of time and effort for potentially nothing, isn’t it?

Gearing up for awards season

Well the Marcomms team have been busy submitting entries for a range of marketing and communications awards with HEIST, CIPR and IoIC, so I guess they think there’s a point, but here’s a few thoughts from me on why I think they are important.

A win or making a shortlist is a pat on the back - recognition from our peers that we are achieving the highest, most innovative standard of work.

We can learn from others who are showcasing their own best practice – they set the bar and we try to raise it.

We gain clarity about our achievements and what we had to do to make them happen.  The looking back exercise, pouring over data and evaluating ourselves is critical for future performance; the award submission provides the focus and motivation to make us reflect.

Busy cobbling together this years' @heistawards entry for @uniofbeds. Nothing beats an afternoon of number crunching data 🤓💼📊📝 #heist2017

— Sarah De Guzman (@Sarah_Hampton) February 22, 2017

It helps us to network; awards ceremonies are some of very few opportunities to get out of the University, share experiences with others and cement relationships with peers.

We can dress up and celebrate our achievements together, as a team – being nominated has a contagious effect on our mood.

Our @Beds Newsletter has been short-listed

I can say that all this effort has given us a pretty good run of award winning over the last 5 years, but wins at HEIST have alluded us recently.  So we’ve tried even harder and submitted a more solid entry this time.

I’m delighted that in the latest run of awards we have been shortlisted by the IoIC for our staff newsletter ‘A new lease of life for staff news’.  Jenny and Caroline will be attending the ceremony in York later this month and will hopefully come back with a piece of crystal for the bulging trophy cabinet. Watch this space…

Taking PRide in our work

Sarah De Guzman, Marketing Manager

Pre-drinks at Homerton College -
Sarah, Kylie, Beverley & Sara
(Left to right)

For those who keep up to speed with us on Social Media, this post will come as no surprise, as last Thursday we dusted off our log ins for our Twitter accounts to document our evening through a series of tweets - keeping everyone at MARC HQ informed as the evening unfolded. After many discussions over what to wear, we were on our way to this year's CIPRide Awards, which was being held at the lovely venue that is Homerton College, which had a slightly Harry Potter-esque vibe about it - much to the joy of our Marketing Assistant and die-hard HP fan, Sara.

After failing miserably at the dinner entertainment last year, we were back with a vengeance ready to take that quiz by storm. We teamed up with our friends from the Norfolk and Norwich University Hospitals NHS Foundation Trust, who we also sat with last year, and were ready to showcase our improved trivia knowledge. After some quick fire rounds, covering some of our specialty topics of Peppa Pig, trashy celebrities, movies and music, we got stumped at the questions about sport and the Olympics - note to self for next year! After a solid collective performance, we were pipped to the post - but this didn't dampen our mood, as it was finally time for the big event - the awards...

Scooping the Silver

Hurrah! It was great for us to win Silver in the category of Best Low Budget Campaign - for the second year running! Marketing Officer, Kylie had put this award entry together, celebrating the achievements of our marketing work to drive footfall to our open days. The submission showcased some great results, with a 16% increase in footfall against target, and a 24% increase against the previous year. It was such a great achievement to win a Silver, as it was a big category; we were up against six other companies. And it really is testament to the hard work of the team and showcases our ability to be really creative and innovative, especially when budgets are tight.

Best Integrated Campaign

It was time for our second category: Best Integrated Campaign - yet another big category with six companies all vying for the top spot. The Silver winner was announced as Carter Jonas Bradshaws: Your Next Chapter. That's when we all start to feel a little nervous, wondering whether we've done enough to win. I have to admit, I did have doubts - we were in one of the largest categories of the night, but we had also won Gold in this category last year, so all I was thinking was surely not, surely we won't win again? But win we did! Amazing!

Seeing the competition we were up against, and having scooped Gold in the previous year, we were nothing short of delighted to see that we have retained our title for the second consecutive year! A lot of hard word goes into the planning, implementation and evaluation of our Clearing campaign, and to see the results that we were able to generate, and to see that our work is being recognised as the best in the region is no mean feat, and it's great recognition for the team!

Going for Gold

We were really pleased with the campaign results: in an environment which saw our applicants increasingly using external sources (eg The Student Room), our unique page views to our main website still increased by 26%. Call volumes to the clearing line increased by 33%, live chats increased by 27%, with Live Chat offers increasing by 17%. And, the judges were also pleased, and gave us a glowing endorsement:


"A solid and comprehensive campaign based on sound research. It had a focused approach based on smart objectives, with a clearly targeted audience that delivered an exceptional return on investment, using all available channels to achieve the highest impact possible. It turned what can be a stressful time for many students into a positive experience and this entry demonstrates how PR helped the University of Bedfordshire make this happen"

Celebrating our big wins!

Once the awards were over, it was over to the photobooth for some celebratory team pics, and then it was time to hit the dance floor; busting out our best disco moves. 

After a busy few months implementing the 2016 Clearing Campaign, we're already seeing some great results, so fingers crossed we'll have some solid entries for next year's awards!

To round up this week's post, I'll share what was quite possibly my favourite memory of the awards evening...

Highlight of the night: Kylie whipping her hair to Tina Turner, and a group dance to Bewitched! Classic! #PRideATC #PRideAwards

— Sarah De Guzman (@Sarah_Hampton) September 22, 2016

A joint effort

Come and see us between 10am and 6pm
on Friday or Saturday

In any given application cycle we always have lots of events. So, I'm going to be out and about a little over the next week. I'm helping out the recruitment team at the MK Job show tomorrow – 10-6 in the mall. It’s important that we put in a joint effort in ensuring a positive message is given about Bedfordshire, but also to ensure we offer support and guidance to people who are considering higher education.

A sneaky peak at our new Open Day webpage

We also have our first 2017 cycle Open Day on Wednesday, and I’ll be supporting the recruitment team then too. There is such a big emphasis put on our Open Day to ensure we give a great experience to everyone who sets foot on campus, and not just the prospective students, but the family, friends, or school teachers who come along too – as they are often key influencers in the decision making process. I’ve also been working with the digital team over the last three weeks to create a new Open Day webpage, to help aid conversation and sign ups to our Open Days. This will be live from 5pm on 21 September, ready for the October Open Day. It will be good to see what impact this has on our conversion, as well as dwell time and bounce rates on our webpage. I think it’s looking really nice – it’s a lot more visual, with more dynamic content and more marketing messages to reflect what Bedfordshire can offer students.

We also have the CIPR Awards on 22nd September, so we’re mulling over what outfit to wear and contemplating winning another two awards – keep your fingers crossed. We’ll be sure to let you know if we win!! Watch this space…

Thanks,
Kylie

Taking PRide in our achievements

Sarah De Guzman, Marketing Manager

Desk pride in the office today :-)

Writing award submissions takes a lot of time and commitment. From scouring our marketing reports to assess campaign performance, reviewing the market research results from our Market Research Manager, to number crunching to demonstrate a return on investment, each and every submission takes a significant investment of time and effort, alongside the day job. But here in Marketing HQ we do like to squeeze in time to do just this.

Of course it's fantastic if you secure the short-list, but it's also a great nod to the hard work carried out in the team, and provides a great opportunity to reflect on our successes which can often be overlooked in the day-to-day busyness of campaign planning and implementation. And not forgetting to mention the kudos in being able to benchmark ourselves against our industry peers.

And that's why we were absolutely overjoyed to see that we'd been short-listed for not one, but two CIPRide Awards this year! A fantastic testament to all of the hard work undertaken this year - especially since we're rather depleted in resource as of late, and have had to be more frugal than in previous years - making every penny count in our campaigns.

Hurrah! Amazing to see that we've been shortlisted twice @CIPR_Awards -Low Budget & Integrated Campaign #PRideAwards pic.twitter.com/PKBp0ayhTb

— Sarah De Guzman (@Sarah_Hampton) July 18, 2016

The short-list may be out, but it looks as though we have some stiff competition - having entered two of the most competitive categories for our region this year.

We're up for Best Integrated Campaign - for the Clearing Campaign to support recruitment for 2015 entry, as well as Best Low Budget Campaign - for the performance of our September Open Day campaign, the latter award being Kylie's very first award submission - so a great result to secure the short-list first time round!

The Awards culminate in a 'do later in the year in Cambridge, so we'll keep you posted on how we do nearer the time. We've won Gold awards three year's in a row at CIPRide, so no pressure to keep the record going! But in the meantime, we're going to take a moment to relish in our achievements, before we get our heads crammed back into the beast that is Clearing to see if we will have another entry worthy of submission next year. Here's hoping!

Will we be beaming with PRide again soon?

So you know I always mention my open day campaigns – like a broken record! – well, I’m finally writing my first award entry for our September 2015 open day event.

I’m hoping to enter it into the ‘Best Low Budget Campaign’ category at this year’s CIPR PRide awards. We entered this category last year for the previous September open day and we won silver, so hopefully we can pull off a similar, if not better, performance this year – my evaluation report showed a good YOY increase and we substantially beat target, so fingers crossed!

I’ve also been helping out with the Clearing campaign. I’ve been editing some short student videos and also taken some computing related pictures, both are part of our Clearing social media campaign. I can’t believe Clearing is almost here again – it comes round so quickly – like Christmas?! (Yeah, I said the word Christmas in June – shame on me).

Welcome guides
We’re now also at the final stages of the 2016 Welcome guide which goes to print this week and I’ve recently briefed in the Nursing welcome guide – one publication ends another begins.

Over the next couple of weeks I’ll be working on some collateral for our new foundation years, creating some advice emails for our 2017 enquirers, and working my way through the last open day campaigns for this cycle.

On that note, I best get on…
Speak soon,
K

We’re still beaming with PRide

So, I mentioned in my blog a few weeks ago that we were shortlisted for two CIPRide awards. Well I’m super excited to say we won both – Gold for best integrated campaign for our 2014 Clearing campaign, and Silver for best low budget campaign for our 2014 September open day campaign . The team were really pleased, but the dilemma now is where to put them in the office; our cabinet is getting pretty full, which is a nice problem to have.

We're winners!

The awards were held at Homerton College in Cambridge this year and it was a lovely venue; the buildings were great, and the room that held the awards ceremony was really grand. The food was also really nice, so all in all a good night. I attended the awards for the first time last year, and Sarah has attended previous CIPRide awards, but it was the first time for Sara and Charlotte.

Accepting our Gold Award

The event started with some welcome drinks, before we sat down for a hearty three course dinner; Goats cheese and golden beetroot salad to start, Honey roasted duck breast and veg for main, and finished off with chocolate fondant and caramel ice cream, which was delicious- I could eat it all again now!

After the dinner (and a couple of glasses of wine) it was time for a quiz and then the awards ceremony. As our categories and the finalists shortlisted were read out I could feel the tension from the team, it’s great to be shortlisted but after all of our hard work, and because we’re quite competitive, we really wanted to come away with something. And we did, which was fantastic!

Accepting our Silver Award

The event had great use of social media too – there was a photo booth which allowed you to upload images straight onto Twitter, Facebook or Instagram and they were also shown around the room on various screens throughout the night, which was great. I’ve shared some pictures of the team throughout this blog, but you can see all of the pictures here.

Hopefully, we can enter and win more awards as the year goes on. The 2015 September open day campaign generated some good numbers again this year, so watch this space…

As Sarah mentioned last week, we are now down to a team of three, so winning the awards was great for the team morale. And as we continue through this cycle, we will continue to be targeted in our approach to campaigns and hopefully continue to yield some great results for the University. Throughout the year, the marketing team try to enter numerous awards, by numerous awarding bodies, as it’s not only great for the team to have our hard work recognised, but it’s also good to showcase the work that we’re doing.

Speak soon,
K

Celebrating our wins in the photo booth!

We’re beaming with PRide

We're shortlisted for two PRide awards

So I’m excited to tell you we’ve been shortlisted for two PRide awards this year; one for best integrated campaign and one for best low budget campaign. The low budget campaign award entry is for our September open day campaign which I created and implemented so it’s really nice that my efforts have resulted in an award entry for the team. And of course my marketing colleagues, as well as other MARC teams, did help me implement the plans so I can’t take all of the credit. The team are really pleased and we have our fingers crossed that we can walk away with another award to add to the two PRide awards we won last year. The ‘do is on 1^st October, so we’ll be sure to let you know the outcome. I attended the awards ceremony last year, which was my first since working at the University, and it was a really fun night. Last year there was a welcome drink and canapés before the awards ceremony, but this year it’s a sit down 3 course meal followed by the awards ceremony, so I’m looking forward to attending again. It’s great to be shortlisted and it’s a nice night for the team to relax and revel in some of our successes, even if we don’t come away with an award.

Open day season is back

I can’t believe I’m saying this (or typing it!) but open days are back. Doesn’t time just fly when you’re…busy!

Our next open day is on 23 September; I have my plan at the ready and its full steam ahead. I’ve actually planned the full winter season of open days, so all activity up until December, which is a little scary!

So far I’ve created a web banner and I’m currently working with one of our freelance designers to create two external banners. The activity will start next week, so you’ll start to see our open day messaging appear on our homepage, social media and other platforms as we work our way through the plans.

Helping with recruitment collateral

I’ve also been helping out with recruitment support; I’ve created clearing posters, with more to follow in the next week, and I’m updating our school and college liaison guide. The guide has had a few big changes this year, so I’ve spent quite a lot of time on this, but it’s looking really nice and I’m ahead of schedule which I always like!

Evaluations

An old favourite and something I always mention- evaluations. I finished my first open day report for the 2015 cycle ‘enquirer’ events (which was used as a basis for the PRide awards entry, as it identified the success of the September open day in particular). I’m now working on a similar report for the 2015 cycle ‘applicant’ events. Let’s see if I can identify another award opportunity. 

Decisions....decisions...

And finally, outside of work its wedding season…

It’s just dawned on me that I have three weddings to attend in the next seven weeks- crikey!! The first is up North and I’m bridesmaid for an old friend so I’m super excited. The other two are local, and again I’m looking forward to celebrating those as well. I’ll try not to make my next blog about weddings.

Speak soon,

K