Marketing, Media and Emerging Trends for 2015

By Sarah Hampton, Marketing Manager

Being able to monitor trends is a key part to any marketers role, as this is fundamentally the best way in which we can stay ahead of the competition. Now that we're well and truly back into the swing of things after the xmas break, I thought I'd start off our blog this year with a series of tips on what to watch out for in 2015 from the Marketing department. So, this post is more of a focus on our own emerging trends for 2015 if you like: take a look...

Content is king

1). Content is king
Marketers are being called upon to place less of a focus on the hard marketing sell, and more emphasis on providing information and useful content to support potential students in their decision making. And whilst this is an emerging theme across the sector as a whole, we're already one step ahead as we continue to develop our content marketing strategies here in the Marketing department. For 2015, we're building on last year's introduction of a variety of new initiatives, which all focused on one thing: providing relevant and useful content which our customer really wants, so that they can better engage with, and buy in to, the Bedfordshire brand.

As we approach the Conversion stage to the recruitment cycle, we'll be implementing a number of key communications such as themed emails, the B4Beds Undergraduate e-zine, and our CRM personalised web portal, in order to share a wide variety of rich content with our applicants.

Peer-to-peer and user
generated content

2). Offering value through content marketing
Building on the above, as the demand for non-university generated content increases, we'll be shortly rolling out Student Bloggers for 2015. This year we have even expanded on the number of bloggers we have, to generate even more subject specific content which is written by our very own current students. We're really excited as we continue to build up the peer-to-peer content which focuses on real experiences of real Bedfordshire students.

This idea of offering value through our marketing, also translates over to our PG recruitment too. Last year saw the pilot of 'PG Tips' in our monthly, award-winning Postgraduate e-zine. These short videos act as a mini lecture series, and are loosely modeled on MOOCs (Massive open online courses ie free online classes) which some other universities have dabbled in, in order to reach and engage with an audience in a more meaningful way.

Moving towards mobile 

3). Welcome to the mobile age
Through our many post campaign evaluations and live campaign reporting, the one thing that was clear from 2014, was the major shift towards mobile usage from our prospective students. And that's why we've been working with the Digital Marketing team to produce and launch a brand new set of email templates for 2015. These new templates are all optimised for mobile use, making our marketing messages more easily readable across the vast array of media devises currently available. The new templates will be in use from 15 January onwards, so keep a look out for our new professional, and 'snazzy' looking templates, coming to an inbox near you!

Keeping one eye on the competition

4). It's all about who you know
Last, but certainly not least, we'll be continuing to work with our Media Planning and Buying Agency to meet different suppliers and HE advertisers so we are fully clued up and get the latest on the latest technologies and marketing products currently out there. We'll be hosting our very first set of meet the supplier days later this month, where the wider MARC department is able to meet the key players, movers and shakers in the HE advertising industry, and they share their insight on changing consumer behaviour, what works, and most importantly, what our competitors are up to!

Stay tuned throughout the year, as we keep you posted on the many initiatives that we'll be rolling out over the coming months. We'll be keeping you posted on what's worked particularly well, and what developments and insight there is from our university neighbours.

Spreading festive cheer; Xmas parties and planning

By Sarah Hampton, Marketing Manager

We've got our list, we're checking it twice, and we're going to find out who's.... leaving on time to make the Staff Christmas party next week.

Full speed ahead as
the Jan UCAS deadline
approaches

For many offices and departments, as the festive season approaches it's a time to start winding down; a real chance to kick back, relax and enjoy the masses of mince pies and festive cheer as the holiday season approaches. But that's not quite the case for the Marketing team over in the Atrium, as December is often one of our busiest months, second only to August when it's Clearing. It's a real crunch time as we make the most of the last few weeks available to communicate with our enquirers and promote the many benefits of joining the University of Bedfordshire before the UCAS deadline in January. So, whilst term may have officially ended and the cold winter weather sets in, things are truly heating up over in Marketing HQ as we go full speed ahead to action our core enquirer activity.

Today is the day of our open evening! There is still time to book: http://t.co/yXOmx1LvST pic.twitter.com/UbeWXTxF5M
— uniofbeds (@uniofbeds) December 10, 2014

The last week has seen the Marketing and Digital Marketing teams working hard to promote a festive open evening. This event wasn't originally planned into the recruitment schedule, but was a quick response to some unforeseen events taking place in the town which resulted in our November event having to be postponed at the last minute. Not to be deterred, the team set out to rework all of the campaign visuals, and devise new marketing plans to push out the new event details, with the help of our CRM team as they communicated the new event details out and encouraged sign ups. The event was a real success overall, and we're pleased that we were able to successfully retain some of the enquirers who had originally signed up to attend the event in November.

New 'Apply Now' artwork

All change, all change!
Now that all open days are officially over for the year, it's time for a quick change of all the campaign artwork again, as we move from plugging our on campus visits, to driving applications directly to UCAS for 2015 entry. We're also busily working away on our conversion newsletters, 13 applicant newsletters to be precise. These are the very first communications that our applicants will receive from us, and so we're aiming to get them off to print just before Christmas, so they're ready to be mailed out almost as soon as we get back.

For those who know me well, you'll know I love a good report and a bit of Marketing data. And so in the last few weeks we've been exploring how we can better track the impact of our work. After a number of meetings and after bouncing a few emails back and forth between the marketing and digital teams, we've finally got a new tracking url system agreed and in place, thanks to Paul in the digital team. It's much easier to recall and recognise than the previous tracking we used, and should provide us with much more insight into engagement with our materials. So watch out for this url popping up in the new year across our marketing materials.

Although it's an incredibly busy time, we always somehow manage to find some time to have some fun along the way. And what better way to get into the festive spirit than by donning our best festive favourites for Christmas Jumper Day.

Rockin' around the Christmas tree (left to right):
Krystle, Clare, Sarah, Beverley and Kylie.

As the year comes to a close, we wish you a very Merry Christmas from everyone here within the Marketing team. Stayed tuned to read more about our key initiatives in the new year.

Keeping it short and sweet (like me)

I would have liked to have started my blog with a big mention of our recent award wins, but Sarah beat me to it! However, I couldn’t write a whole blog without a little nudge to our recent successes- well done team! And I was able to attend my first award ceremony, which was fun, of course!

Well there is lot’s going on at the moment, but I won’t touch on the smaller stuff, perhaps just a little mention on a small task…THE UNDERGRADUATE 2016 PROSPECTUS!

Since my last post we've started work on the prospectus designs, working with a new design agency, and we've been pulling together the content (old and new) and updating our messages to reflect our verbal branding messages. So far it’s coming along well; the designs are starting to come together and the content is too!

My other biggies are working on newsletters for our 2015 applicants, finishing our January start student guide, working on PG virtual event plans and writing reports and evaluations for our recent Open Days.

Recently, we've also been sourcing our student bloggers for 2014-15. Over the next 2-3 weeks, we will have one student per course area blogging on a weekly basis about their experience of the University and what they've been up to each week. It’s a great experience for the bloggers and it also provides great insight into student life for students interested in studying here; straight from the horse’s mouth!

My desk is starting to gather dust…

I’ve feel I’ve been gallivanting around the country a lot lately, on training, of course. I attended a CRM meeting in Liverpool, to look at the developments within the programme that we use. This was a really good meeting, I met some of the team from Azorus (the company that provide our CRM system) and they presented some of the work they are developing at the moment. We also had discussions within the group around what else we would like the system to do, so we can further develop it around our needs.

I also attended a PG forum in Manchester, which looked at PG marketing and how to increase conversion. This was a great meeting and provided a good networking opportunity for me, and I was able to speak to other universities and institutes that were experiencing similar things to us. There was also some case study presentations from other unis and a student panel, which were really informative. I left feeling inspired.

And, on top of the above travelling, I’m back up to Manchesteragain tonight for a friend’s wedding!

Speak soon,

K

Clearing the way forward: 2014 and beyond

Sarah Hampton, Marketing Manager

Getting Creative: On set with one of our
current students, Joseph, who came
via Clearing

For many, the months of June and July signify the end of term. Students are winding down after sitting their final exams and submitting their final assessments, and all of a sudden the campus seems to feel like a bit of a ghost town, as everyone starts to kick back, relax, and enjoy their summer break - but not the Marketing team! For us, the summer months are some of our most busiest and important, as we gear up for the Clearing Campaign, which is without question, our biggest burst of activity throughout the academic year. But Clearing doesn't just start on 14 August when the A level results come out. For us at least, Clearing involves months of preparation, as we plan and book in a host of activity, and devise a creative concept which we know will deliver results.

So in the last few weeks, we've been working with our agency Z3 Design, to come up with a number of concepts for this years big campaign. We're really pleased with the one we've chosen, as we feel that it really pushes the brand to an exciting new level, and is a bit more commercial in its approach meaning it will definitely not fall into the 'safe' box, and will most definitely turn heads in a rather crowded market place. We ran two days of photo shoots last week, which were crammed packed full of weird and wonderful shot lists with our current students. It's taken a while to get the creative to where we wanted it to be, but we're happy that it's direct and functional enough to drive enquiries, and quirky enough to show personality and differentiation, so we're really excited to share the visuals with the wider University over the coming weeks - keep a look out in future posts, for a first look of this years visuals.

We're live: our CRM system
is up and running

Although our activity is firmly rooted in Clearing - for 2014 entry, we're already beginning work to communicate with our 2015 enquirers by inviting them to Open Days and sharing relevant content via our CRM system: Belong at Beds. But what many don't know is that we're already thinking ahead to 2016. We've been meeting with agencies over the last few weeks to discuss our plans and publication timelines as we slowly approach the tender stage for our 2016 activity. It takes up a lot of time meeting so many different companies, but is nonetheless important; it gives us a chance to find out more about the agency, their resourcing and project management capabilities, to ensure that they don't just offer creativity and innovation but have the processes in place to deliver on the development of the work, which is no easy task. By widening the pool of companies we may work with we're able to bring fresh and exiting ideas to the table.

New campus: our UCMK
prospectus cover

Aside from this, we've also been busy progressing the Postgraduate 2015 Prospectus, as we approach second proof stage, and have been supporting the recruitment team with a high volume of jobs for both the June set of Enquirer Open Days, and the upcoming UCAS convention which is taking place on 23 and 24 June. We'd had a large numbers of requests to produce leaflets and other marketing communications to ensure that each department and faculty has a variety of collateral available on the day to promote their courses effectively to potential students, and provide them with a snap shot of the courses and successes within their subjects. We've also got the UCMK prospectus off to print (see cover right), and this 40 page publication will be printed and delivered just in time for the event, so we're pleased to be able to use this great platform, to promote our new campus location.

Postgraduate Forum: June

Postgraduate Taught Courses in a falling market

Yesterday I was in London for the latest PG Forum, 'UK PGT in a falling market - how to reverse the trend'. The event saw delegates from over 25 universities across the country gather to discuss the downward trend in PGT applications and the ways in which we, as marketers and recruiters, might be able to change things.

It was a very interesting day of discussion, and the willingness of delegates to share experiences and ideas was really heartening. Though I'm not sure we got anywhere near figuring out how to reverse the downward trend in PGT applications, some really great ideas were discussed.

Useful considerations to come from the day:
1. Widening Participation
This was a big topic of conversation throughout the day; lots of Universities, like us, seemed to be doing fairly well at converting their undergraduates into postgraduates but the general consensus was that this won't be enough in the future. There was lots of discussions about the accessibility of PG and how we can encourage applications from students based on experience rather than a UG qualification, in order to attract those who might not consider themselves capable of PG study.
2. 'The Postgraduate cliff '
This phrase rather ominously came up on multiple occasions throughout the day. Almost everyone in attendance is worried about what happens when the first £9,000 fees UG cohort reaches their final year; how will they react to PG, and will their already substantial debt put them off? If it does, how do we react?
3. University Systems vs. The Student Experience
During a fascinating student panel, we heard that one current PG student dismissed lots of possible universities based on not being able to pay fees in installments and also the request for her UG transcript before she had received it from her current university. Although it was widely accepted that university processes are in place for good reason, it was interesting that students are dismissing universities because their processes make it too difficult to apply.
   
Other updates

• While we're nearing the print phase of the UCMK 2015 prospectus, the proofing of the PG 2015 is still in full swing. Everything seems to be on track and we're seeing lots of progress being made with each set of proofs that comes in. 
• We're working hard on promoting the upcoming June undergraduate open days, and numbers are growing steadily. 
• You might have noticed the new, large Postgraduate Information Point stand that is now in Park
  Square campus. We hope you'll agree it's looking really good, and we'll be making sure the screen is live and the stand fully stocked by the time our undergraduates are back on campus after summer. 
• I've been spending lots of time filming staff and students, creating content in the form of one minute long mini-lectures ('PGTips'), continuing to film Q&A interviews, and videoing our very own Recruitment Team for the newly launched CRM system, Belong at Beds. 

As ever there's loads of smaller jobs going on alongside those big ones so we're all being kept on our toes.

I'm sure we'll catch up soon!

Clare

And we're live! - Getting to grips with CRM

Sarah Hampton, Marketing Manager

LIVE: Our new CRM personalised web portal:
Belong at Bedfordshire

Hi everyone. It's been a short while since my last post. But now that I'm back from my staycation, I'm already ploughing through hundreds of emails and getting my calendar filled up with meetings to progress some exciting initiatives. First on my list was to progress the launch of our new CRM system, Belong at Beds. This has been a long project in the making, headed up by our CRM Manager Amanda, and Digital Marketing Manager, Paul. Since I took up the Marketing Manager role last June, I've been getting my teeth into it also; understanding what it is, what it can do, and what we need to do to get it up and running. After a few initial delays in development, we're finally ready to go live, which we're all very excited about. Training complete, data at the ready, content schedule devised. We're going for a soft launch whilst we settle into working with a live system and live data, but that's not to say we're scrimping on the content. So what are you waiting for? Take a look for yourself.

Now that the March cohort of students have arrived, it means that our MSc Project Management Distance Learning Marketing plan has come to an end. Over the last few days I've been collating stats and assessing the performance of our digital communications to pull together into an end of campaign report. Here, we'll be able to look at what activity has worked particularly well for us, and what hasn't, all of which will help us plan for future campaigns and make recommendations for improvements. So far it's looking good in terms of traffic generated and reach. I've also got my hands on our student numbers for the courses, and it seems that we've met the original targets set at the start of the campaign. It's always great to see when a campaign has gone well and delivered on it's initial objectives (Well done team!). The report will soon be available on the Staff Intranet site in.beds, so if you're an internal member of staff reading this blog and want to know more, be sure to take a look, and do get in touch to discuss how the Marketing team can support your courses.

New UCMK, Milton Keynes Prospectus
ready June 2014

In other news, work is now well underway on the UCMK prospectus. Kylie, Marketing Officer, and Clare, Marketing Assistant, have been busily updating text, imagery, and auditing courses to feature in the 2015 publication. We're now ready to brief this in to our agency, and so look forward to seeing 1st proofs shortly. We can then turn our attention to the PG 2015 Prospectus. I've audited all of our Postgraduate provision to form a flatplan, and we're now ready to start reworking content over the next few weeks. We'll keep you posted on the progress of these publications, and make sure you keep checking back to get a first-look at the visuals.

Presentation preparation: Boosting our PG
Profile

In between all of the above, I've also been doing a fair bit of number crunching to look at our Postgraduate student numbers between 2011 and 2013. Paul Fryer, who heads up our Digital team, and myself have both been invited to present at the Inside Government Conference: The Future of Higher Education Marketing 2014 later this month on the success of our Postgraduate marketing. Our talk title is: Enhancing Postgraduate Student Recruitment Through Developing A Digital Presence. Wish us luck!

Picture perfect

Sarah Hampton - Marketing Manager

The very first Prospects
Postgraduate Awards

The month of November has indeed been a busy one, and not just on the work front. The Marketing team has been busy jet-setting around the UK as we attend many an award ceremony. In earlier posts you'll see we went to nearby St Albans for the CIPR PRide awards where we were incredibly excited to scoop two Gold Awards.

This time we headed off to Manchester, along with the Digital Marketing Team to attend the very first Prospects Postgraduate Awards. As our last event of the year, we were out to have a fabulous time!

Feeling festive and enjoying
the xmas market

On arrival we couldn't help but pay a quick visit to the Christmas Market which was a stone's throw from the Awards Venue, the Radisson Blu Hotel. We spent a good half an hour sampling different cheeses and working out whether it was ok to have pesto and coconut in a cheese - obviously not in the same cheese! After taking in and savouring the sights, sounds and smells of the market, we made our way to the venue ready to take us our seats. Being an avid awards goer this year, we like to think we can tell whether we're in for a lucky night. We were all sat on the judges table, so surely a good sign, right?

Our digital team celebrating
on stage - well done!

We were over the moon as the Digital team picked up first place for Best Website. A truly fantastic achievement, and very well deserved after all of their hard work! Unfortunately, we didn't manage to win this time round in the category of Best Postgraduate Prospectus. It was the biggy of the evening, with more than 11 universities all going for the coveted prize and so the competition was definitely steep. But we were very pleased to have made the short-list, and even managed to get a certificate for being a finalist.

Back in the office it's been an incredibly busy period as we get cracking with the 2015 Undergraduate Prospectus. We've been busy writing and refreshing all text, auditing all courses, and arranging new photography to best showcase our new facilities. It was Clare's first big photoshoot with us here at Bedfordshire, and so the team accompanied her to show her around the campuses and facilities and demonstrate the kind of shots we look for when putting a prospectus together. We were able to see the brand-new sports halls over at our Bedford campus, and although I've been with Bedfordshire for more than six years now, it was my first visit to the Alexander Sports Centre - oh the joys of following a sat nav and ending in sheer panic as it says "you have reached your destination" and you're in the middle of a residential area.

Brand-new Art & Design teaching space

I did enjoy going over to see the new Alexon building in the centre of Luton town, which is the new home for our Art and Design students. It was great to see such a professional looking creative space, and made for some excellent pictures which will feature in the new prospectus. We were able to showcase our Fashion students at work, as well as Interior Design students happily working away and commenting on different furniture designs, as part of their projects.

Aside from the prospectus, we're quite excited to be launching our new CRM system: Belong at Beds. We've been busy generating and uploading content, after many a training session, and are almost ready to go live. So keep checking back here to see how the live launch goes.

Week One Whirlwind!

Hello there. I am Clare, Marketing Assistant and newest member of the University of Bedfordshire MARC department.

I’m Lutonian through and through and have lived in the town all my life (excluding a three year adventure courtesy of the University of Warwick). I have previously worked in arts marketing for Luton Culture, the charity that runs the town's libraries, museums and theatres.

This blog post marks the middle of my second week at the University of Bedfordshire and I can’t quite believe how quickly the days have gone by! Among introductory meetings, cups of hot chocolate and even a pizza lunch thrown in for good measure, I’ve found a bit of time to settle in to my new surroundings and got to know campus a little better.

Highly recommended: every new starter
should have a Sarah Hampton induction
schedule.

I arrived to a lovely warm welcome and a meticulously planned – and really appreciated! – induction schedule which has allowed me to get to know teams and their roles via a series of mini meetings. Meeting people one-to-one has been absolutely priceless for somebody who is, admittedly, pretty useless at matching faces to names and names to job titles! A week and a half later and I finally feel like I’ve got a grasp of who’s who and what’s what, although I’m sure there'll be tons of questions to ask now I’ve started to do some real work!

It seems like I've joined the team at a really interesting time; last week I sat in on the meeting with Z3, the people who will be putting together the 2015 prospectus, heard about various campaign plans, and had some training for the new CRM system and Matrix – plenty of excitement for a first week and a half!

I'll be at the Luton Campus open day this weekend and I'm really looking forward to experiencing the university with all the buzz and excitement of an open day. Being as new as I am, I reckon it'll be a massive help for me as well as all the prospective students hoping to get an idea of what the University of Bedfordshire is all about.

Time has really flown by and I've had a great time so far. It'll be Christmas before we know it!