Taking PRide in our work

Sarah De Guzman, Marketing Manager

Pre-drinks at Homerton College -
Sarah, Kylie, Beverley & Sara
(Left to right)

For those who keep up to speed with us on Social Media, this post will come as no surprise, as last Thursday we dusted off our log ins for our Twitter accounts to document our evening through a series of tweets - keeping everyone at MARC HQ informed as the evening unfolded. After many discussions over what to wear, we were on our way to this year's CIPRide Awards, which was being held at the lovely venue that is Homerton College, which had a slightly Harry Potter-esque vibe about it - much to the joy of our Marketing Assistant and die-hard HP fan, Sara.

After failing miserably at the dinner entertainment last year, we were back with a vengeance ready to take that quiz by storm. We teamed up with our friends from the Norfolk and Norwich University Hospitals NHS Foundation Trust, who we also sat with last year, and were ready to showcase our improved trivia knowledge. After some quick fire rounds, covering some of our specialty topics of Peppa Pig, trashy celebrities, movies and music, we got stumped at the questions about sport and the Olympics - note to self for next year! After a solid collective performance, we were pipped to the post - but this didn't dampen our mood, as it was finally time for the big event - the awards...

Scooping the Silver

Hurrah! It was great for us to win Silver in the category of Best Low Budget Campaign - for the second year running! Marketing Officer, Kylie had put this award entry together, celebrating the achievements of our marketing work to drive footfall to our open days. The submission showcased some great results, with a 16% increase in footfall against target, and a 24% increase against the previous year. It was such a great achievement to win a Silver, as it was a big category; we were up against six other companies. And it really is testament to the hard work of the team and showcases our ability to be really creative and innovative, especially when budgets are tight.

Best Integrated Campaign

It was time for our second category: Best Integrated Campaign - yet another big category with six companies all vying for the top spot. The Silver winner was announced as Carter Jonas Bradshaws: Your Next Chapter. That's when we all start to feel a little nervous, wondering whether we've done enough to win. I have to admit, I did have doubts - we were in one of the largest categories of the night, but we had also won Gold in this category last year, so all I was thinking was surely not, surely we won't win again? But win we did! Amazing!

Seeing the competition we were up against, and having scooped Gold in the previous year, we were nothing short of delighted to see that we have retained our title for the second consecutive year! A lot of hard word goes into the planning, implementation and evaluation of our Clearing campaign, and to see the results that we were able to generate, and to see that our work is being recognised as the best in the region is no mean feat, and it's great recognition for the team!

Going for Gold

We were really pleased with the campaign results: in an environment which saw our applicants increasingly using external sources (eg The Student Room), our unique page views to our main website still increased by 26%. Call volumes to the clearing line increased by 33%, live chats increased by 27%, with Live Chat offers increasing by 17%. And, the judges were also pleased, and gave us a glowing endorsement:


"A solid and comprehensive campaign based on sound research. It had a focused approach based on smart objectives, with a clearly targeted audience that delivered an exceptional return on investment, using all available channels to achieve the highest impact possible. It turned what can be a stressful time for many students into a positive experience and this entry demonstrates how PR helped the University of Bedfordshire make this happen"

Celebrating our big wins!

Once the awards were over, it was over to the photobooth for some celebratory team pics, and then it was time to hit the dance floor; busting out our best disco moves. 

After a busy few months implementing the 2016 Clearing Campaign, we're already seeing some great results, so fingers crossed we'll have some solid entries for next year's awards!

To round up this week's post, I'll share what was quite possibly my favourite memory of the awards evening...

Highlight of the night: Kylie whipping her hair to Tina Turner, and a group dance to Bewitched! Classic! #PRideATC #PRideAwards

— Sarah De Guzman (@Sarah_Hampton) September 22, 2016

Taking PRide in our achievements

Sarah De Guzman, Marketing Manager

Desk pride in the office today :-)

Writing award submissions takes a lot of time and commitment. From scouring our marketing reports to assess campaign performance, reviewing the market research results from our Market Research Manager, to number crunching to demonstrate a return on investment, each and every submission takes a significant investment of time and effort, alongside the day job. But here in Marketing HQ we do like to squeeze in time to do just this.

Of course it's fantastic if you secure the short-list, but it's also a great nod to the hard work carried out in the team, and provides a great opportunity to reflect on our successes which can often be overlooked in the day-to-day busyness of campaign planning and implementation. And not forgetting to mention the kudos in being able to benchmark ourselves against our industry peers.

And that's why we were absolutely overjoyed to see that we'd been short-listed for not one, but two CIPRide Awards this year! A fantastic testament to all of the hard work undertaken this year - especially since we're rather depleted in resource as of late, and have had to be more frugal than in previous years - making every penny count in our campaigns.

Hurrah! Amazing to see that we've been shortlisted twice @CIPR_Awards -Low Budget & Integrated Campaign #PRideAwards pic.twitter.com/PKBp0ayhTb

— Sarah De Guzman (@Sarah_Hampton) July 18, 2016

The short-list may be out, but it looks as though we have some stiff competition - having entered two of the most competitive categories for our region this year.

We're up for Best Integrated Campaign - for the Clearing Campaign to support recruitment for 2015 entry, as well as Best Low Budget Campaign - for the performance of our September Open Day campaign, the latter award being Kylie's very first award submission - so a great result to secure the short-list first time round!

The Awards culminate in a 'do later in the year in Cambridge, so we'll keep you posted on how we do nearer the time. We've won Gold awards three year's in a row at CIPRide, so no pressure to keep the record going! But in the meantime, we're going to take a moment to relish in our achievements, before we get our heads crammed back into the beast that is Clearing to see if we will have another entry worthy of submission next year. Here's hoping!

A constant state of change

By Sarah Hampton, Marketing Manager

Back to the day job
after a wonderful few
weeks!

This weeks post is focused on change. No matter how much we all try to resist sometimes, its the one thing that's always remains constant. And for us fellow Marketers, embracing change, and being responsive to change is all in the job. The sector and marketing environment is constantly adapting and changing, and therefore so must we!

Slightly off topic, but a change nonetheless, is me! After three long weeks, I'm back in the office and back to the day job after taking a few weeks off to get married. So, if you start to see Sarah De Guzman popping up every now and then in your inbox don't be alarmed, it's just me!

Getting back into the daily grind always takes some time, especially when there's literally hundreds of emails to catch up on. And so that's exactly how my first few days have been spent. It's amazing how quickly you can switch your mind off as you go into holiday mode, and then all the information, meetings and work updates come flooding back upon your return, as though that holiday was a thing of the past. I wish the same could be said for the jet lag!

Pretty much what my desk
looks like at the moment!

Well, it's now week two, post holiday, and the emails have been read, the calendar has been updated, and it's pretty much back to normality for me. Clearing is still underway, just about - we expect this to slowly tail off in the next week or so, as we firmly focus our attentions to the 2016 cycle, which has quietly been ticking along in the background since April this year.

Change in tactic
Ok so back to the focus of my blog post - change. The main focus of the marketing team has been in supporting the Recruitment team in the promotion of the September open day and lots of changes have been made to this years plan; from the media inventory selected to the times of communications. We've implemented a much more aggressive Digital Marketing campaign this time round, pulled back some communications based on intelligence learnt from previous plans, and we're very pleased with the results. If you happened to be on campus (Luton and Bedford) on that day you'll have seen that it was very busy indeed, and had a great vibe on campus, and that's always great to see. Take a look at our open day picture gallery - kindly taken by Sara, Marketing Assistant. And a big shout out to the recruitment team who really pulled it out of the bag with the number of schools in attendance. The day was a resounding success. That's one event down and on to the next, as we're already busily preparing a promotional push for our October events.

Krystle, far left, is setting off for
new adventures

Team change
This week will be offering up a bit of a mixed bag for the Marketing team. Krystle, our Campaign Officer is sadly leaving us on Wednesday, after being part of the Marketing team for about 18 months now. We're really sad to see her go, and to see our mighty marketing team reduced to just three colleagues now. In the relatively short time that Krystle has been with us, she's made a significant difference to the way in which campaigns are planned, implemented and evaluated, and she will be very much missed by us all. We'll be sending Krystle off and wishing her well over lunch on Wednesday. And, to pick up our mood, the remaining Marketing team will be heading off to Homerton College in Cambridge on Thursday, for this year's coveted CIPRide awards. We're up for two awards: Best Integrated Campaign for our 2014 Clearing campaign, and Best Low Budget Campaign for our September 2014 open day promotions. So a good evening out shall definitely pick up our moods, and provide a much needed evening out to re group, celebrate our achievements and look ahead to the future.

Keep everything crossed for us, and follow @CIPR_Awards to watch the evenings events unfold!

So change can mean many different things to many people. And boy are we experiencing a lot of it at the moment. From changing the way we do things and implemented planned changes to be more effective, all the way through to adapting to unforeseen changes, and changes in team resource and dynamics, we remain a positive marketing force to be reckoned with - it may just take us that bit longer to reply to your email, so please bear with us!