And we're live! - Getting to grips with CRM

Sarah Hampton, Marketing Manager

LIVE: Our new CRM personalised web portal:
Belong at Bedfordshire

Hi everyone. It's been a short while since my last post. But now that I'm back from my staycation, I'm already ploughing through hundreds of emails and getting my calendar filled up with meetings to progress some exciting initiatives. First on my list was to progress the launch of our new CRM system, Belong at Beds. This has been a long project in the making, headed up by our CRM Manager Amanda, and Digital Marketing Manager, Paul. Since I took up the Marketing Manager role last June, I've been getting my teeth into it also; understanding what it is, what it can do, and what we need to do to get it up and running. After a few initial delays in development, we're finally ready to go live, which we're all very excited about. Training complete, data at the ready, content schedule devised. We're going for a soft launch whilst we settle into working with a live system and live data, but that's not to say we're scrimping on the content. So what are you waiting for? Take a look for yourself.

Now that the March cohort of students have arrived, it means that our MSc Project Management Distance Learning Marketing plan has come to an end. Over the last few days I've been collating stats and assessing the performance of our digital communications to pull together into an end of campaign report. Here, we'll be able to look at what activity has worked particularly well for us, and what hasn't, all of which will help us plan for future campaigns and make recommendations for improvements. So far it's looking good in terms of traffic generated and reach. I've also got my hands on our student numbers for the courses, and it seems that we've met the original targets set at the start of the campaign. It's always great to see when a campaign has gone well and delivered on it's initial objectives (Well done team!). The report will soon be available on the Staff Intranet site in.beds, so if you're an internal member of staff reading this blog and want to know more, be sure to take a look, and do get in touch to discuss how the Marketing team can support your courses.

New UCMK, Milton Keynes Prospectus
ready June 2014

In other news, work is now well underway on the UCMK prospectus. Kylie, Marketing Officer, and Clare, Marketing Assistant, have been busily updating text, imagery, and auditing courses to feature in the 2015 publication. We're now ready to brief this in to our agency, and so look forward to seeing 1st proofs shortly. We can then turn our attention to the PG 2015 Prospectus. I've audited all of our Postgraduate provision to form a flatplan, and we're now ready to start reworking content over the next few weeks. We'll keep you posted on the progress of these publications, and make sure you keep checking back to get a first-look at the visuals.

Presentation preparation: Boosting our PG
Profile

In between all of the above, I've also been doing a fair bit of number crunching to look at our Postgraduate student numbers between 2011 and 2013. Paul Fryer, who heads up our Digital team, and myself have both been invited to present at the Inside Government Conference: The Future of Higher Education Marketing 2014 later this month on the success of our Postgraduate marketing. Our talk title is: Enhancing Postgraduate Student Recruitment Through Developing A Digital Presence. Wish us luck!

New month, new starters

By Sarah Hampton, Marketing Manager

Welcome to our new Marketing
Officer, Kylie

For many, the month of March signals the start of spring, and a time of new beginnings. And the same can be said for our very own marketing department. As we get going with a new month we extend a warm welcome to our new Marketing Officer, Kylie Aldridge who has started today. Later this month we'll also be joined by Krystle Hall, our new Campaign Officer. It's a very exciting time as we welcome new members to the team, and get going on lots of exciting new projects. Kylie will be working her way through her induction this week, as she gets to grips with the University environment, and the many teams that make up the MARC department, and so I'm sure you'll be hearing more about this when Kylie posts up her first blog in the comings weeks.

Snapshot from our email
communications - promoting
Project Management

In other news, we've been busy working with the Business School to devise and implement a bespoke small-scale campaign to generate enquiries for the new MSc Project Management (by Distance Learning) course which starts later this March. We've been working to a set budget, and have been actioning a mainly digital marketing plan over the last few weeks. We haven't had much time to work on this, as we usually would like a longer lead time to make any real impact, but we're already starting to see the fruits of our efforts, as the academics keep us informed of the enquiries that are coming through via email as a result of our marketing efforts. Teaching starts week commencing 17 March for this course and so we still have a few weeks for the campaign to continue to take effect. We'll keep you updated on the progress of this.

It's a particularly busy time for us in the marketing team. Now that the UCAS deadline is well and truly out of the way, all of our efforts are focused on conversion, and what we call pre-clearing - a campaign that runs until June to encourage late applications from a mature audience. It also doubles up as the start of our clearing activity, in generating interest amongst those who haven't secured a university place, or may be considering us after the August results are out. Michelle will be sharing more with you about the finer details of the campaign. The visuals have almost been firmed up, the media is being booked in and so you should be seeing this campaign up and around the local area very shortly! Let us know what you think.

Waiting to hear if we've made it into
the short list - fingers crossed!

In other news, after juggling the many marketing tasks we've had going on recently, we finally managed to get an award entry in for the CIPR Excellence awards, and with only a day to spare. We've put in for Best Low Budget Campaign, for some work we did late last year with the Faculty of Education and Sport, to drum up enquiries and applications to our PGT Sport courses. After evaluating the marketing campaign we were successful in increasing applications by 40%. So we're keeping everything crossed as we wait to see whether we've made it into the short-list.