Tips for video production if you have no idea what you’re doing

Anyone who knows me professionally knows that writing is my passion and one of the few things I’m good at. But sometimes I wonder if anyone is actually reading the press releases, blog posts or features that I put together.

One of my objectives for the coming year is to include more rich content in everything I do. So over the past few months, I’ve been filming and putting together short videos for the staff newsletter, press releases and social media using Adobe Premiere Pro.

Before I go any further, I need to point out that I am a complete novice when it comes to video production. Everything I’ve learnt has been down to trial and error. So I thought I would share a few tips for anyone who wants to produce videos but doesn’t know where to start.

I’d also like to give a shout-out to Michael Hann, who has joined the Communications Team as maternity cover. We have worked as a team – Michael has gathered excellent footage which I have then turned into videos. Without his help, this whole process would have been a lot harder, so thank you Michael!

You don’t need expensive equipment

This is the kit we use - you can buy it here

We don’t use a fancy camera – just an iPad. The tech available on smart devices like iPads and iPhones nowadays means you don’t need to spend a fortune on cameras. We recently purchased some equipment, like a tripod which is designed to hold smart devices and a mic, which all cost about £25 from Amazon. You don’t need to spend a fortune.

You don’t need to produce an Oscar-winner
People don’t except Spielberg standard videos, unless they have paid a company to make it of course! Don’t worry too much if your first videos are a bit rough around the edges – at least you’re trying! Also, you’ll find that the more videos you make, the better they will become. You’ll get the knack for what works (and what doesn’t) and the process will get quicker and slicker.

Less is not more!

When gathering footage for your video, get as many different bits of footage from as many angles as you can. That way when it comes to editing you’ll have lots of footage to choose from. Remember you can’t add what you don’t have, but you can always cut what is already there.

When in doubt, YouTube it!
YouTube is full of short tutorials on how to do anything and everything in Premiere Pro. So take advantage of this free resource if you are not sure how to achieve something with your video, like adding a fade or adjusting the volume of the audio.

Below are some examples of what I’ve produced over the last few months. Like I said, I am no expert, but I am proud of what I’ve made and I’m looking forward to making more!

A rookie's opinion on Clearing

As the newest member of the team, I’ve been asked to do a couple of blog posts on Clearing, as:

1) I haven’t experienced working one at the Uni yet, and 2) because I’ve most recently been through the uni process.

When I was in Year 13 the word 'Clearing' was whispered in hushed tones behind closed doors. Nobody wanted to have to go through Clearing. I'm surmising, but I think these are the reasons why:

1) Clearing symbolised failure. Going through Clearing usually meant you hadn’t gotten the grades you were expecting, so was seen as a huge ‘I messed up’ sign above your head. 

2) Clearing equalled panic. We all had visions of hundreds of students fighting over limited university places. (Whether this was strictly true I have no idea, but the thought was enough to scare us all senseless).

3)  Not every university was in Clearing, so if your first choice was one of those institutions and you didn’t quite make the cut, you’d usually end up ‘downgrading’. 

4)  The uncertainty of it all. The assumption was that you’d end up going to a university you hadn’t looked around, staying in accommodation you hadn’t picked, and doing a course that might not have ultimately been your first choice. 

I have absolutely no relevant pictures for this blog post, so here is a happy doggo instead!

Five or six (I’m getting old, no need to remind me) years on, and Clearing is a whole different ball game. Let me try and explain in response to the points above. 

1)  Clearing doesn’t mean failure. We’ve interviewed students recently who went through Clearing because they did better than expected in their A-Levels, and decided that they did in fact want to come to university after all. Clearing can also be just a sign of someone indecisive, changing their mind, or having their circumstances change. And that’s not failure at all, that’s just life.
2)  I can’t speak from experience yet (having not worked through Clearing), but what I can assume is that there’s no need to panic. Clearing lasts an awful lot longer than it previously has, so even though ringing on the first day will probably give you the best options, you could also ring a week later and still be offered a place. 
3)  Almost every university in the country has courses in Clearing this year. Including the likes of Oxford and Cambridge. So you could probably even upgrade if you wanted.
4)  I think the uncertainty is still there, if I’m honest. But most universities run campus tours and visits for those people who have come through clearing, or have ‘virtual tour’ options on their websites so you can get an idea of where you’ll be studying. A chance to email or speak to the academics running your course is also a possibility, so you can ask any questions you may have. And guaranteed accommodation for first year students means you’ll be exactly where you need to be to meet new people and make potential friends for life.

I hope this cute bunny makes you feel less panicked about Clearing, it's certainly working for me.

So there you have it. After some consideration, I’ve decided most of the changes to Clearing are due to the sector, rather than changes to the process itself. It sort of feels like the weight of Clearing has been reversed. Whereas the panic used to fall on students, with universities not caring as much because the intake was quite slight for them, now Clearing is a MASSIVE DEAL for uni’s. Students can get pretty much whatever they want while universities are stressing over filling places. It’s a slightly unwelcome role reversal for us, but one that benefits our millennial’s, so that must be kind of a good thing, right? They are the future, after all.

Until next time.

Over and out.

Do Influencers #AD's actually work?

Personally, I find it really difficult to write about things I don't have an opinion on. This week I think people expected me to talk about the clearing campaign photography we've had done, but honestly... I don't have anything groundbreaking to say about it. Yes it was busy and slightly chaotic, but the experience was great and the photos are looking amazing, and exactly what we'll need to pull off our new idea. So what more is there to say? Job done. I will treat you to a couple of BTS shots though, just so you feel included in the mayhem...

What I wanted to talk about instead is something that us 'marketeers' hear about a lot... and that's digital influencers. Basically, asking people who have a lot of followers in the digital space to promote your products/services to their audiences. While we've been choosing the inventory for our clearing campaign, social influencers has been a topic of conversation, and today I wanted to look into it in a bit more detail. 

1) Is it actually effective?

If you look at the stats, yes it works. A lot of media agencies will tell you it's the only truly effective way to market to students or Gen Z nowadays. In fact, Activate by Bloglovin's research has found that 67% of marketers think influencer marketing campaigns helped them reach a more targeted audience, which leads to better overall results. And why wouldn't it? To the younger audience it's essentially like being recommended a product or service from a friend, and what could be more convincing than that? 

2) When DOES it work?

Let me preface this with... I watch a lot of YouTube. And I've seen my fair share of influencer ads. From personal experience (and I imagine it to be the same amongst some), sometimes they work and sometimes they don't. The best brand work I've seen through digital creators has definitely always been the longer campaigns. If I see a creator post one #ad for a brand and then never speak about them again, I'm not believing a word they're saying. But when influencers and brands have lasting relationships it has more value to the audience. Plus it's got to be a partnership that makes sense. (I cannot emphasise this enough). 

For example: Liza Koshy works out everyday, and posts Instagram stories/Snapchats about it regularly. Liza Koshy also happens to have 15 million subscribers and 15.6 million Instagram followers. So Nike approached her. Makes sense, right? A match made in heaven. And then this happened. 20 MILLION VIEWS?! ARE YOU KIDDING ME!? I actually enjoyed sitting through what was essentially 8 minutes of advertising! As well as that, she created her own pair of shoes with Nike, plus they got her to host a whole bunch of panel events with athletes - both of which built value and trust with her audience. But credit where credit due, the advert only worked because it was still 100% Liza. Full of puns, double entendre, physical comedy, and most importantly... complete transparency. 

3) When does it NOT work?

When influencers promote something that you wouldn't associate them with. Or when it's forced, sounds rehearsed, or when the creator hasn't been organic. Just today I saw a vlogger promoting the DVD release of Maze Runner: The Death Cure on his channel and on Instagram. But I never saw him go and see the film in the first place, plus I've been watching him for a year and I've never even seen him set foot in a movie theatre, so why am I going to trust him to recommend me this? So fake! Yeah I watch YouTube, but I'm not dumb. (Wait, was that an oxymoron?). 

Wrong partnerships are the curse of the digital space. It would be like us asking a creator who attends another university to make a sponsored video about us. Who on earth is going to believe that? Getting your target audience to listen doesn't work if you don't have the right thing to say. 

So there you have it. A little insight into how I think marketing with digital influencers works and how it doesn't. Something for us definitely to think about, as it seems that's where a lot of marketing is headed in the future. If you have any thoughts then let me know, YouTube is easily one of my favourite topics of conversation! 

Until next time. Over and out. 

Spinning straw into gold at Youth Marketing Strategy LDN 2018

Insta selfies, bunny ear filters and stalls manned by twenty somethings with a skin fade wearing Augmented Reality headsets. Yes that is what I walked into last week when I headed down to Brick Lane in London’s East End to present at Voxburners Youth Marketing Strategy (YMS) LDN 2018

Two days of discussions from organisations on how to engage young people with brands and products. From Snap Chat to Love Island, Google, to well Bedfordshire, there was a range of insight shared from brands across the event.

So, I was asked to speak on day one alongside four other universities as part of the higher education strand. It was great for Bedfordshire to be asked to share or story of how we engaged young people into converting their offer with us during clearing into an accept. To be honest the story is a pretty good one and one worth sharing. So here is a quick synopsis.

As part of our clearing operation we needed to up our game with conversion. Each year we generate thousands of calls to clearing hotline and make thousands of offers, but we often fall down when it comes to converting those offer holders into actually accepting. During Clearing 2017 we pioneered something new. Now it’s not often we get to say we pioneered something, especially one with such impact, so stay with me, it gets good.

We bought the licence for an app called Bonjoro, it’s a tool that lets you film short personalised videos to an individual and send them via email. We asked our academics to record some to offer holders and send as a follow up to the call they had received where the offer had been made. It sounds simple right?


The most labour intensive part was actually uploading all the email addresses, which isn’t too bad as I initially thought the worst bit would be getting buy in from the academic to take part. You see quite often academics and marketing don’t mix, unless it is a poster created using clip art and Publisher. With this proposition though they seem to love it, possibly something to do with the personal nature of it and they got to talk, and academics love to talk.

But here is the good bit, over clearing we sent 672 Bonjoro videos via email to offer holders. Of those 534 recipients opened their emails; that is a 74% open rate! Pretty good conversion right there.

Of those who opened the videos 316 were watched; that is a 47% watch rate. Of those who watched 288 accepted their offer with us.

The cost for a 12 month license was under 5k however, the 288 undergraduate offers that we accepted after receiving a Bonjoro would, after completing a three-year undergraduate degree, have generated £2.5m revenue for the University. No other conversion tool has spun straw into gold the same way as this during clearing. The moral, it is a tool we will be using again.


It wasn’t just Bedfordshire talking personalisation though, it seemed to be a major theme in many of the brands presenting, and was certainly coming through in all the research presented as something young people want more and more of.


The rest of my day at the event consisted of learning more about how young people want to be engaged and a big part of this was around authenticity. One of the challenges I have brought back from the event is asking how do we tell the student story without endless amounts of case studies that risk being seen as edited and manipulated? How do we strip back our messaging to begin telling our student success in a raw authentic unedited form, while still being part of a brand? I’ll leave that one there to perhaps pick up on a future blog. 


While we ponder the above, the one thing we can definitely continue doing is personalising beyond sending an email and inserting name here. Let’s hope we have a new, exciting, creative tool to present at next years conference, and in the meantime, here are some of the Bonjoro's sent during Clearing 2017.

An update from Bedfordshire’s press office

Being a communications officer with writer’s block can be an absolute nightmare. For my first blog of 2018, I was really struggling to think of something to blog about, which is annoying when you make your living from writing!

So I have decided to fill you in on what I have been doing in recent weeks and write about some of the stories I’ve been working on.

I had the pleasure of meeting a lovely Mental Health Nursing student called Fern, who has been shortlisted for not one, but two awards in this year’s Student Nursing Times Awards, which is a huge achievement.

Congratulations to @uniofbeds student @Fern45075972 who has been shortlisted for two Student Nursing Times Awards! #SNTA @NursingTimes pic.twitter.com/535yfVtf3M

— UoB Press Office (@uobnews) February 27, 2018

While on a placement, Fern did a great deal of work on helping young people in CAMHS services transition into adult services. I worked for a mental health trust in a previous life so I’m very aware of how difficult this transition period can be. It’s fantastic to see that Fern has been a driving force for making things better for her service users.

You can read more about Fern here.

Bedfordshire students seem to be on a roll at the moment when it comes to awards. Students from the TV Production and Media Production courses have been shortlisted for accolades in this year’s Royal Television Society’s (RTS) East Student Awards.

We have had students shortlisted in five categories which is absolutely amazing, and testament to all their hard work, and to the dedication of their tutors. I’ll have everything crossed for 15 March when the students will find out if they have won anything.

If you get a chance, check out the students' work here.

I also got the chance to do something a bit different and go along to watch a live interview with Hollyoaks actor Duayne Boachie. Duayne was studying at the University when he got his big break into acting a few years ago and it was great to see him return and share insight into his career and offer tips and guidance to current students.

I have also been preparing for our graduation ceremonies taking place in March. I always enjoy covering these and this year I’m really keen to find some fantastic student success stories to share with the wider world – watch this space!

At our Luton campus today @Hollyoaks actor and former Beds student @DuayneBoa gave a masterclass to Media Performance students, here's a snippet of his Q&A pic.twitter.com/tKuaqckyW4

— uniofbeds (@uniofbeds) February 14, 2018

Navigating the PR minefield of Clearing

A level results day and the opening of Clearing for University PR teams is competitive in the best of years and this year by anyone’s standards is not the best of years.

The number of people applying for UK university places has fallen by more than 25,000 (4%) compared to last year. Top that with the lifting of the student number cap, Brexit, bad press around tuition fees and student perceptions around value for money and it’s tough out there.

The priority for the Press team at the University of Bedfordshire has been to stay on message. We recognise the challenges our students are facing but we champion the benefits of a university education, the support we can offer our students, and the life changing experiences available to those who choose to study at Bedfordshire.

In the build up to A level results days our strategy has been to put a human face to our messaging. The press team can shout about it but it’s much more effective if it’s a first-hand experience. To that end we showcase the experience of successful graduates who have come through Clearing to inspire potential applicants. We also field our student support staff to discuss all the help, support and advice available to our students, and help students who have benefited from that support tell their story.

On A level results day – it’s a whole new ball game - we’re pitching for broadcast media. Regionals are interested in the story after the opening of the results envelope, while nationals are looking for a broader sector message.

Luckily we were able to do both; while we may not have had Lenny Henry answering our phone lines aka Birmingham City  (yes I was jealous) we did manage interviews across national and regional broadcast media on the day letting applicants know we are here, we have places and to please give us a call.

However Clearing isn’t over in a day and the press team has continued to look how it can best support the University’s recruitment efforts through the long tail of Clearing with case studies, messages around student support , value for money and of course the wonder of Freshers!

Clearing and the countdown to Canada

It feels like the Communications Team at Bedfordshire hasn’t stopped for the past couple of weeks. We had preparation for Clearing, then we had Clearing itself, and now we have a moment to take stock and catch our breath (famous last words!)

The majority of my prep for Clearing was around case studies. I’ve spent a lot of time digging around looking for former students who went through Clearing and went on to have successful careers. We have graduates all over the place, working as BBC journalists, actors, nurses and many other professionals, but we also have those who have gone on to start their own businesses, including Ann Akin, who set up her own theatre company.

.@Harts_Theatre AD & @uniofbeds alumna @Ann_Akin reveals what it's like to work in the #theatre https://t.co/Uz8EXA8Bcn #MakeitBeds pic.twitter.com/GeZXuUNm5P

— UoB Press Office (@uobnews) August 30, 2017

I’m always really grateful to all the students and graduates who agree to be case studies. We can be incredibly busy during the working day, and the fact that these guys take time out to talk about their experiences and read through the content of their case study is amazing.

.@uniofbeds student @OneWalshMeister shares his experience of going through #Clearing #MakeItBeds #BedsNews https://t.co/A0xSsEHEyF

— UoB Press Office (@uobnews) August 17, 2017

I was also saddened to hear about the imminent closure of one of our local newspapers, the Bedfordshire on Sunday. This will be a huge blow to the local community and also local journalism in general. I completed many a work experience placement on local papers, and although I never had what it takes to be a 'real' journalist, I loved every minute of my time working as one and the experience ultimately helped me get into the ‘dark side’ of public relations, which I love! Best of luck to the Beds on Sunday team and their future adventures!

I’d also like to mention that I’m on Canada countdown – next week I’ll be jetting off to Toronto for some much-needed downtime with my parents. It is a country I have always wanted to visit and though I’m only there for a week, I fully intend to take it all in and enjoy every moment, and hopefully see a moose!

I wonder if I could bring one home as an office mascot...

A lesson in live tweeting

For this blog I thought I would talk about my experience of covering the Vice Chancellor’s Student Experience Awards.

This was the first time I had been able to attend these awards and I wasn’t sure what to expect. Luckily I was privy to who the winners were beforehand and was able to prepare in advance (Comms team perk!)

The stage is set for today's ceremony. Now we just need our winners! #VCSEA17 #BedsNews pic.twitter.com/5rPax9BIIq

— UoB Press Office (@uobnews) May 3, 2017

Twitter on a smartphone has a lovely function where you can save draft tweets – this has saved my bacon on a number of occasions when I have been live-tweeting.

Armed with the trusty #VCSEA17 hashtag, I wrote a tweet for each winner and saved it as a draft, ready to slot in a photo and send out when the time came. I also took a bit of time to find out if the winners had Twitter accounts that I could use while tweeting. Working at Bedfordshire has taught me many things, but when it comes to live tweeting, preparation is everything!

The hard work paid off when I got back to the office the next day and realised that the Twitter activity as a result of my tweeting had earned us 14,000 impressions in just one day!

Fantastic afternoon Not to be forgotten! Very kind words from @gurchrandhawa . Thank you to @CJacobi16 @uobnews @Profgailk @divhealthpsych https://t.co/R9JjdLsdZk

— Jolel (@JolelMiah) May 3, 2017

Once the awards got underway, it was fantastic to see the reaction of the winners as they went up to collect their awards. One highlight was Customer Services Advisor Arsalan Sheikh who jumped for joy when his name was called out (no jokes, he actually did!)

Another highlight for me was that I was aware that PhD student Jolel Miah, who I know well, had won the Deputy Lieutenant Community Engagement Award. He of course didn’t know this, and keeping it quiet beforehand was a challenge, but the look on his face when he realised he had won was priceless!

I’d like to say a huge congratulations to all the winners of this year’s awards. You can see the full list of winners here.

.@uniofbeds PhD students @JolelMiah & @Hamdi_Lemamsha honoured at Student Experience Awards: https://t.co/U2NoOB1yHe #VCSEA17 #BedsNews pic.twitter.com/J5TIKYIpDG

— UoB Press Office (@uobnews) May 5, 2017

Generation Vote

It wasn’t just politicians who were taken by surprise by the Prime Minister’s decision to hold a General Election on 8 June but also university Communication teams.

While the various political parties ran around writing manifesto’s, usually years in the drafting in a matter of weeks, Communication teams had to make quick decisions around priorities.

Manifesto’s were issued by our sector organisations including Universities UK and Million Plus all with hugely important priorities including ensuring funding for research, bringing back maintenance grants and getting a good post-Brexit settlement for universities.

At Bedfordshire we’ve been playing our part by looking at how to mobilise the student vote. The first step is getting students to register to vote, then it’s getting them to use that vote.

For me going to university was a time of protest and campaigning and it was when I was at my most political.

A student of the 80s I went on rent strike, boycotted banks that refused to condemn the apartheid, and went to concerts that wanted to ‘Free Nelson Mandela’. Even my first date with by future husband was on an anti-National Front march.

But times have changed and today many students are fed up with politics and disillusioned with our voting system.

They feel marginalised and don’t see voting as a driver for change, so they don’t vote. But as they don’t vote, they are ignored by politicians which leads to their views being ignore; it’s a vicious circle.

Why is a problem for university communication teams? Well part of our role as a university is to ensure we are preparing our students to take their place in the world as informed and engaged citizens.  

While our Students’ Union have been sending out emails to encourage voter registration we have being using social media and our digital screens to ensure our students know the deadline (it’s the 22 May if you’re interested) and realise how easy it is to register to vote.

Also because the election falls right in the middle of exams and students might not know where they’ll be; we’re giving them information on applying for a postal vote.

We are also hosting a Hustings with Uprising a UK-wide youth leadership development organisation at our Luton Campus. The local General Election candidates for Luton South will be there and it will be an opportunity for our students to cross-examine the candidates and share their hopes and aspirations for the future.

Press wise it’s a crowded marketplace for getting the University in the press around this subject; but fortunately we do have a Vice Chancellor who’s passionate about politics and youth participation. We managed to place an article in our leading sector magazine Times Higher Education on the importance of encouraging students to vote and have secured a blog in a student facing publication around youth participation.

All in all it’s a busy time and it’s work we hadn’t planned for. But the chances are there may not be another General Election for five years and giving students a voice is something we all believe in.

#YourVoteYourVoice #GenerationVote #GeneralElection2017 #getthevoteout

The importance of working with a good agency

The team are currently looking ahead to the 2019 publications. I’ve recently updated the tender briefs and met with agencies.

As the HE landscape becomes more competitive, we need to find different ways to engage with our audiences and ensure our campaigns and publications work harder to showcase the benefits of studying at Bedfordshire. This is why working with a good agency on these projects becomes ever more important. Working with great agencies is imperative; an agency needs to understand the sector and challenges within HE but also the challenges and direction of the University.

We realise that as the landscape changes, we as a university are becoming more demanding in our requirements and expectations of agencies. And also being a marketing team of three, means we’re looking for an agency that can very much be an extension of the team whilst supporting us on our publication projects; from quickly understanding our needs and reacting through creative solutions, to seamless project management, which in turn makes our job that little bit easier.

3 steps to finding the right agency:

We're currently testing our undergraduate
2018 prospectus, to see what
prospective students think  

• Look for companies who have sector experience – they need hit the ground running but also come up with solid creative approaches to briefs
• Set up an initial chat – meet with agencies to find out more about them and also give them an opportunity to find out more about you. This in turn will mean should they tender, there creative approaches will hopefully match the brief and give us something to consider/worth with 
• Be specific – be clear on what is it you need/expect from an agency. Make sure briefs are clear and take into account market research (we’re currently testing the UG 2018 publication). Tenders should also allow you to showcase relevant proof points, to ensure agencies are capable of delivering what is needed 

It’s also important not to expect a ‘readymade’ creative solution to briefs – when we meet new agencies we want to see a clear rationale for design concepts being presented, and a good understanding of the audience and the brief set. We’re then happy to take a readymade option – if one is presented – or work with the appointed agency to develop a design approach.

So as we embark on the 2019 publication tender, I’m excited to see what agencies can bring to the table!

Speak soon,
K

Insights from the press officer who couldn't stay away

I should probably start by introducing myself. I’m Caroline Jacobi, the Communications Officer here at the University.

I’ve been in the role for around 6 months but this isn’t my first time working at the University. I first joined in 2011 as Communications Administrator. I was a rookie, a journalism graduate who had struggled for a couple of years to find a ‘proper’ job after graduating – I don’t think I was alone in that struggle. Finding a job, especially a job you love, can be tricky.

One of my favourite shots of the Campus Centre

After a stint in the Communications Team, I moved onto pastures new, a couple of them actually, gaining more skills and knowledge with every new role I took on. But my heart stayed with Bedfordshire, so when I got the chance to return, I couldn’t’ say no. So here I am!

So what are the main changes I’ve noticed since returning? Well, the number of people in the team is probably the biggest one. In 2011 there were 5 of us, now there’s only 3. So as you can imagine, it’s never quiet, but we secretly like it that way. I mean, who wants to sit around all day with nothing to do?

Luton itself has also had a bit of a face lift. Being a local girl, it’s great to see that people are really working hard to make Luton better. The amount of investment in the town is also very exciting and it will be interesting to see how these plans become a reality.

Lovely photo of Luton in the sunshine

The media in Luton has changed somewhat too. BBC Three Counties Radio has moved out of their headquarters on Regent Street to new premises in Dunstable, and we’ve sadly lost one of our newspapers, the Luton on Sunday. But there’s plenty going on to keep the Luton News busy!

While there have been changes over the past couple of years, a few things have stayed the same. The MARC department is still full of talented and dedicated people working hard to recruit students, help students apply for courses and marketing what the University does.

The University is still full of teaching staff passionate about their work. I’ve had the pleasure of meeting a couple of them but as time goes by, I want to discover even more and really shine a light on the great work that goes on here.

Graduations are my favourite events to cover

And of course, there’s still students. Lots and lots of students! I’ve come across some great stories already about our students doing all sorts of interesting and exciting things. If you want to keep updated with all our news, visit our news page.

If a picture tells a thousand words, what does a video do?

Sarah De Guzman, Marketing Manager

Keeping on top of the latest
information and content trends

My last blog post was focused on the importance of imagery in marketing work. This post follows a similar theme, but this time highlights the value of video content. With online communities on the rise, as well as a real appetite for quick information, marketers have to evolve their content strategies to make sure they are getting their messages out in the most effective way. Video content is fast becoming the future of content marketing. That is, if it already isn't an expectation of many students.

Here in the Marketing team, we've been working on producing a series of location videos to support our 2017 Conversion campaign which launches next week, following on from the January UCAS deadline. As part of our conversion strategy we send out a series of communications to applicants to help them make an informed choice. But this year, we wanted to build on our work further, by telling stories, and through adopting a 'show don't tell' approach to our communications.

On location in MK

Our work has culminated in the production of two new location videos - one for Milton Keynes, and one for Bedford, as well as some social media teaser edits. It's been a big team effort to bring these videos to fruition in quite a tight time frame. There may be more of a desire for video content, but it definitely requires a lot of planning to make sure the creative output is both of a good quality and most importantly, relevant to our audience: from appointing a video production company, setting the briefs, working with the local town Councils, agreeing the film schedules and timings, all the way through to accompanying the film crew on location, and working on the edits, there's a lot of elements to fit into our working day.

Happy Birthday Milton Keynes!

But why the tight time frame, you may say? Good question! And for that, there are two answers. Firstly, our conversion campaign kicks off from next week - it's a key time in the recruitment cycle to deliver key information to encourage applicants to pick up as one of their top two choices (firm or insurance). Secondly, in order to get the best engagement from our location videos, and specifically our Milton Keynes video, we wanted to release the video to coincide with #MK50 - Milton Keynes' 50th birthday anniversary which is taking place on 23 January. And so being able to seed out the content at the optimum time is almost as important as the content itself.

Multi-channel marketing - the recipe
for success

A key part of producing any new content is considering how to get the content out and seen by the right people, and so a seeding strategy is needed. For anyone who is a regular reader of this blog, or indeed an avid social media user you couldn't help but notice our location campaign last year. It was a great success and even landed us in the top 100 University social media league table for the first time – securing a top 50 position. Social Media forms a key part of our seeding strategy, but in order to be successful, a multi-channel approach is needed. In order to realise the video's full potential and to maximise on engagements, we need to make it as easy as possible for our audience to find it and share it..

Taking inspiration from Sean Bean

For many marketers original video content is starting to dominate their strategies, and it's really not difficult to see why. Videos have the potential to go viral, or if done well, can demonstrate their share-ability, meaning our potential students will spend longer viewing our content, visiting our website and interacting with our brand - all important aspects of building up brand advocacy. Keep your eyes posted on our social media channels: Twitter and Facebook over the coming week's to see our big reveal of video content and the first pieces of what we hope to develop into a longer video content strategy.

Our shop window needs refitting, it has to look awesome and here is why

For a while now the university website has needed a refresh from its current tired design. As the storefront to what the university has to offer, we’ve questioned whether the current site is reflective of the vibrant, modern culture rooted in Bedfordshire. Awesomeness however is hard to achieve, so let’s talk about some of the challenges we face and how we plan to overcome them.

Is less more? 
Choosing what to display in your window is tricky, I’m assuming it is a little like the poor merchandiser working for John Lewis at Christmas. Faced with hundreds of great products, but what to display, where and how? We are taking the approach of showcasing our key messages, the real need to know and the real conversion points for our users.

Deciding on key messages
Internally we talk about showcasing ‘key messages’, but for us the challenge is how do we get these across to the user in an implicit way? News highlights many of our values and harnesses subject matter around topics such as student experience and investment, in a way that gets it out to the public domain. Dressed as news however this content can often be overlooked, so in order to elevate it we will be presenting the news stories in the same format as any other content on the homepage, but with functionality to make it dynamically pull in those exciting achievements we shout about in press releases.

Driving users away

#bedsmas +University of Bedfordshire 

Convert, convert, convert is the aim, yet so often you work so hard to get the user on to a page you then send them off in another direction. Twitter feeds and Facebook comments were cool, once. They still have their place, but where you want to convert a user, do you want to be the one to turn the user away from the site. My only exception to this is Instagram, sometimes a little visual gratification works wonders in bringing otherwise seemingly dull content alive, but still, this doesn’t have a place on a homepage, unless of course it is a #bedsmas pic of me in a Santa suit.

Don’t put key content below the fold.. 
… was the hard and fast rule, the F shape, the don’t scroll, but times are changing. Look it is nearly 2017 and anything could happen, I mean a celebrity President, a female Prime Minister and talk of a wall, oh wait, actually it could be 1989! Now I’m not going to suggest these rules of the web are dead, but with over 40% of our users accessing our website via mobile, scrolling is the only way to navigate, and the way we write content for a stacking format needs to reflect that.

Search 
The wider topic of search is best left for a blog in itself, but I will say this. In 2017 we will revolutionised the way user’s find what they need on our website, and their journey through the site will be more personal and tailored, like we’ve come along and measured their inside leg. I will keep you in suspense on that one.

Purpose
Staff always want everything on the website, from seeing HR's Tracey in her wedding pictures to student information on how to hand an assignment in. But is this content right for an external, recruitment focused website? From the homepage we will be directing staff to the university’s intranet and current students to their learning resources, getting them off a site that’s content is (or at least should be) irrelevant to them.

Final thoughts
There are so many influences to a web project. You have your core users to think about, the users you don’t want on the site but have a say regardless, and the stakeholders who hold the purse strings. There are so many people having their two pence worth and so many to please, it is a tough old job being the one to get it right. Like being in the shadow cabinet, the jobs really important, but no one really wants to be the one to do it. Although I believe Jeremy Corbyn does have some staff in place now, and like us with our website, has a plan, let’s hope we deliver and our challenges are overcome.

Check back to www.beds.ac.uk before Christmas to see our new shop window, and we’d love to know what you think.

Almost on to 2017...

So the final Open Day for this cycle has now taken place (yesterday) so I’m looking forward to planning the 2017 cycle of Open Days. Although we’ve been communicating with our 2017 enquirers since April, the official 2017 cycle starts from September. So I’ll be looking to finish my spring season open day report over the coming weeks so I can reflect on the good and the bad from this year, and see how we can further progress the plans for the 2017 cycle of Open Days.

And of course, while that’s happening, we’ve just kicked off with Clearing, which is the final part of the 2016 cycle. So it’s definitely still full steam ahead as Clearing is a really important time for us as a University.

I’ve also recently picked up some new projects:

Last years Best of Beds leaflet

1. Updating our Complete University Guide profile – updating the text with new messages, sourcing new images and updating links
2. Updating our Beds of Beds leaflet – updating messages and graphics with more recent stats and figures about Bedfordshire
3. Updating our Guide to your offer brochure – working with the admissions team to look at what updates are needed for this year, so we can send this guide out with offer letters

So I’m currently looking at timelines, print quantities, updates to information and so on, so I can work up production schedules and get started on the above job.
So all in all, it’s planning and evaluating for me over the coming weeks.

It's good to re-group as a team and reflect
and plan ahead!

We’ve also got our team away day tomorrow – we’re spending some time at our Putteridge Bury campus to re-group, discuss this year’s successes and looking at the next year moving forward.

Speak soon,
K

The other side of the table

So, if anyone reading this studied Advertising and Marketing Communications (or a similar subject), like me, at university you’ll know the feeling of pretending to work in an agency, creating a solution to a brief and then preparing and presenting your solution to your “client” (/university lecturers). Well, a few weeks ago I got to sit on the other side of the table and listen to various agencies pitch their ideas to us as part of our tender process for the 2017 prospectuses. It was a really interesting and great experience for me to be part of this and to see the different dynamics of the agencies and the various approaches to our brief. Over the course of the day we definitely saw some really great ideas and by the end of the day my creativity levels were on over-drive! And, as scary as it is to think that we’re already thinking about the 2017 prospectuses, I’m really excited to start the process. Although I have worked on the 2016 PG prospectus, this will be the first time I have worked on a project like this from tender to print!

As part of my role I produce the monthly PG e-zine, PG Life. This month I met with Prof. Karen Randell, head of Media Arts and Production, to film a video about the PG courses available and the facilities that we have. I hadn’t been to the TV studio here at Beds so I was really excited to go over and see what it was all about! I was really impressed with the facilities available and it was great to hear from Karen about the various opportunities available to our students. 

I’ve also been working on the Students’ Guide to University and the Parents’ Guide to University applicants as well as producing some bookmarks and postcards for our open day events coming up (don’t forget to book your place). I really enjoy working with our designers; sending them a brief and seeing it come together! As well as producing promotional materials for the open days I've also been writing content for our CRM site, Facebook and Twitter accounts and creating e-newsletters. 

I almost forgot to mention Clearing! The office has been a bit quieter the last couple of weeks as the admissions team have gone over to the PG centre with a specialised Clearing team to help students with any Clearing queries they may have. The Recruitment team are also out and about at various events promoting Beds. I keep seeing our stand when I go into town on my lunch break (must.stop.spending...) and it looks like there's so much going on, so if you see it make sure you get involved!

We’re beaming with PRide

We're shortlisted for two PRide awards

So I’m excited to tell you we’ve been shortlisted for two PRide awards this year; one for best integrated campaign and one for best low budget campaign. The low budget campaign award entry is for our September open day campaign which I created and implemented so it’s really nice that my efforts have resulted in an award entry for the team. And of course my marketing colleagues, as well as other MARC teams, did help me implement the plans so I can’t take all of the credit. The team are really pleased and we have our fingers crossed that we can walk away with another award to add to the two PRide awards we won last year. The ‘do is on 1^st October, so we’ll be sure to let you know the outcome. I attended the awards ceremony last year, which was my first since working at the University, and it was a really fun night. Last year there was a welcome drink and canapés before the awards ceremony, but this year it’s a sit down 3 course meal followed by the awards ceremony, so I’m looking forward to attending again. It’s great to be shortlisted and it’s a nice night for the team to relax and revel in some of our successes, even if we don’t come away with an award.

Open day season is back

I can’t believe I’m saying this (or typing it!) but open days are back. Doesn’t time just fly when you’re…busy!

Our next open day is on 23 September; I have my plan at the ready and its full steam ahead. I’ve actually planned the full winter season of open days, so all activity up until December, which is a little scary!

So far I’ve created a web banner and I’m currently working with one of our freelance designers to create two external banners. The activity will start next week, so you’ll start to see our open day messaging appear on our homepage, social media and other platforms as we work our way through the plans.

Helping with recruitment collateral

I’ve also been helping out with recruitment support; I’ve created clearing posters, with more to follow in the next week, and I’m updating our school and college liaison guide. The guide has had a few big changes this year, so I’ve spent quite a lot of time on this, but it’s looking really nice and I’m ahead of schedule which I always like!

Evaluations

An old favourite and something I always mention- evaluations. I finished my first open day report for the 2015 cycle ‘enquirer’ events (which was used as a basis for the PRide awards entry, as it identified the success of the September open day in particular). I’m now working on a similar report for the 2015 cycle ‘applicant’ events. Let’s see if I can identify another award opportunity. 

Decisions....decisions...

And finally, outside of work its wedding season…

It’s just dawned on me that I have three weddings to attend in the next seven weeks- crikey!! The first is up North and I’m bridesmaid for an old friend so I’m super excited. The other two are local, and again I’m looking forward to celebrating those as well. I’ll try not to make my next blog about weddings.

Speak soon,

K