Tips for using a professional Twitter account

Like many people I have a Twitter account that I use for work purposes. I generally tweet about what I’m up to at work, what stories and projects I’m working on and just general gubbins about my working life in the press office at the University of Bedfordshire.

I’m not a Twitter by any means – most of what I know I've learnt on the job and through trial and error. But if you’re thinking about setting up your own Twitter account for work and are not sure where to start, here are a few tips to get you going:

Think before you post

Let’s start at the beginning. Before you post anything, ask yourself this question – would I want my mum to see this? Or, more importantly, my boss? If the answer is no, it might be better not to post it

Ask yourself what you want out of Twitter

I post the occasional photo of my dog, because who wouldn’t want to see this gorgeous face(by the way that’s Bowen, he’s a six-year-old GSD cross and the love of my life).

After a mental Monday, a cuddle with this beautiful boy is just what I need ❤️ pic.twitter.com/F0IgtlqBrA

— Caroline Jacobi (@CJacobi16) January 8, 2018

Saying that, I rarely mention anything outside my working life. It’s worth thinking about what you want to get out of using Twitter in a professional capacity.

Do you want to link up with journalists? Or connect with fellow PR professionals. Most of these people will be interested in news about your organisation, but not so interested in photos of your boozy night outs. It might be an idea to have two accounts, one for work, one for outside work, just so there’s no cross-over.

Use it or lose it

I see so many accounts that are never used. My heart sinks when I see an account for a department in the University, and then I see that nothing has gone out from it since 2015. They just sit in cyberspace looking empty and sad. Get into the habit of tweeting at least once a day.

Don’t be afraid of images and tag, tag away!

Not only do photos increase engagement by up to 300%, they have a nifty function where you can tag other accounts into your tweet, rather than using up your precious word count with Twitter handles. Tagging also increases engagement and will help you get noticed. Hashtags have the same effect, though too many can be a bit much - two of three is a good number.

Ignore the trolls

Tempting as it is to get into a Twitter row with an idiot with too much time on their hands – don’t do it. Trolls thrive on attention and you just end up stoking the fire if you engage with them.

A wise person once said (probably on a social media platform somewhere): “Arguing with a Twitter troll is like playing chess with a pigeon. No matter how good you are at chess, the pigeon is just going to knock over the pieces, crap on the board and strut around like it’s won.”

Just ignore it, and if it gets really nasty, block them and report them to Twitter and let them deal with it.

If you’re interested, my Twitter handle is @CJacobi16 – feel free to pop over and have a look.

An update from Bedfordshire’s press office

Being a communications officer with writer’s block can be an absolute nightmare. For my first blog of 2018, I was really struggling to think of something to blog about, which is annoying when you make your living from writing!

So I have decided to fill you in on what I have been doing in recent weeks and write about some of the stories I’ve been working on.

I had the pleasure of meeting a lovely Mental Health Nursing student called Fern, who has been shortlisted for not one, but two awards in this year’s Student Nursing Times Awards, which is a huge achievement.

Congratulations to @uniofbeds student @Fern45075972 who has been shortlisted for two Student Nursing Times Awards! #SNTA @NursingTimes pic.twitter.com/535yfVtf3M

— UoB Press Office (@uobnews) February 27, 2018

While on a placement, Fern did a great deal of work on helping young people in CAMHS services transition into adult services. I worked for a mental health trust in a previous life so I’m very aware of how difficult this transition period can be. It’s fantastic to see that Fern has been a driving force for making things better for her service users.

You can read more about Fern here.

Bedfordshire students seem to be on a roll at the moment when it comes to awards. Students from the TV Production and Media Production courses have been shortlisted for accolades in this year’s Royal Television Society’s (RTS) East Student Awards.

We have had students shortlisted in five categories which is absolutely amazing, and testament to all their hard work, and to the dedication of their tutors. I’ll have everything crossed for 15 March when the students will find out if they have won anything.

If you get a chance, check out the students' work here.

I also got the chance to do something a bit different and go along to watch a live interview with Hollyoaks actor Duayne Boachie. Duayne was studying at the University when he got his big break into acting a few years ago and it was great to see him return and share insight into his career and offer tips and guidance to current students.

I have also been preparing for our graduation ceremonies taking place in March. I always enjoy covering these and this year I’m really keen to find some fantastic student success stories to share with the wider world – watch this space!

At our Luton campus today @Hollyoaks actor and former Beds student @DuayneBoa gave a masterclass to Media Performance students, here's a snippet of his Q&A pic.twitter.com/tKuaqckyW4

— uniofbeds (@uniofbeds) February 14, 2018

How to get media coverage during ‘silly season’

As it turns out, this is my last blog post of 2017. Where has the year gone?!

As some of my fellow PRs will know very well, this time of year is affectionately known as ‘silly season’ – a time of year when journalists far and wide have run out of stories and content.

Journalists take annual leave and leave their newsrooms short-staffed and their websites lacking in news. Anything that pops up in their inboxes is more likely to get their attention now than at any other time of year, simply because they are desperate for content.

So I thought I would pull together a few tips on how press officers in universities (and other organisations for that matter) can take advantage of this time of year to get some publicity.

Be creative

With so little news around, this could be your chance to flag up ideas that might be overshadowed at busier times. A funny story, an inspiring case study, some quirky research – all these things might grab a journo’s attention.

Piggy-back on stuff

There may not be much news around, but as we all know, that can change in a heartbeat. Has an airline gone bust? Pitch out your tourism academics! Specific health issues making the headlines? Dig out your researchers who can offer some words of wisdom. Even if it’s just a line in an article, it’s better than nothing!

Be a journalist’s best friend

A mentor once told me that we as PRs provide a service to journalists, and as such, we should provide the best service we can. If you can’t help a journalist with their enquiry, direct them to someone who can – even if it’s a competitor. There’s nothing in it for you, but the journo will remember the kind gesture and may come to you again in the future with something you can help with.

Get festive

Don’t underestimate the power of a good Christmassy story. Whether you’re fundraising for charity or encouraging colleagues to wear daft festive jumpers, all these are potential news stories, especially if you’ve got good images to go with them.

Pester your SU

Students’ Unions are a brilliant place to find news stories, especially around Christmas. I have found that quite often SUs are rushed off their feet with other things, so if you can give them a helping hand to get some media coverage for their festive events, they’ll love you forever!  

With that said, there’s nothing left for me to do but wish you all a very happy Christmas and a prosperous New Year, full of excellent PR opportunities and lots of media coverage!

Reflecting on last week’s Graduations, and why I didn’t go to mine

Last week we had graduation ceremonies at the Luton campus, which are exciting and hectic in equal measure.

Though not as busy as the summer ceremonies, the November graduations as just as important for recognised the achievements of our students, and we attend as many as we can to capture the joy and excitement of the day.

Here's a few snaps yesterday's #BedsGrads - the full album can be viewed here: https://t.co/0ShBKihNyo pic.twitter.com/DQ0sEvWP3a

— UoB Press Office (@uobnews) November 17, 2017

I‘ve sat in on countless graduations, tweeting (using the hashtag #BedsGrads), writing down quotes for the press release later, and there is always a danger of forgetting how special the day is to the students graduating, as well as their family and friends, especially when your head is down and you’re furiously scribbling away.

Then you’ll hear a name you recognise. When you look up, there is a student you interviewed for a press release a year or so ago collecting their degree. It’s during those moments that I feel a sense of pride, especially if I know they have been through a tough time to get to that ceremony and collect their degree.

I detested my graduation –I begrudging went to the ceremony after I got my degree, but refused to go to the one after I finished my Master’s. Sometimes I regret, mostly I don’t!

It was mostly because the year I spent doing my Master’s at Kingston University was one of the hardest of my life so far, so much so I nearly quit. So when it came to the end, I was glad to see the back of it.

But whenever I go home to see my parents, there are two photos on the wall you can’t fail to notice. The photos are of my sister and me in our graduation caps and gowns (my sister graduated a few years before me from Southampton Solent.)

Both my parents had very successful careers - my dad was an air traffic controller and my mum until recently ran her own business. Neither of them went to university. They were from working class backgrounds in a time when going to university was just not an option for them. So the fact that both their children went through Higher Education must mean an awful lot to them.

My point is that behind every student at graduation is a family – parents, guardians, partners, children and friends – a small army of supporters willing them on to succeed. And every student has fought their own battles to get their degrees, many of which were probably fought in private.

Congrats to the @uniofbeds #Classof2017! #BedsGrads 🎉🙌🎓 pic.twitter.com/GJZUxhN2YZ

— UoB Press Office (@uobnews) November 16, 2017

So to the Class of 2017, I salute you!    

By the way, our press releases about graduations are now online, so please do take a look.

Gearing up for Clearing

Clearing - it starts tomorrow (18^th August) though really it started much earlier for us, we’ve been campaigning since June and recruiting students through Clearing from 1^st July!

Now it feels a bit like a wedding or Christmas or getting our own exam results - it’s nerve wracking and exciting in the same measure.  It’s unlikely that I will sleep the night before and as we’ll be at work for 7am I may be testing the sleeping pods in our new library later in the day!

We launched this year’s campaign much earlier, 13^th June – to maximise opportunity with the BTEC market, key influencers and those using clearing as an initial entry point.  

Our advertising has clear aspirational hooks, features our own students engaged in practice and has full digital and social media integration.  Our microsite ensures that clearing enquirers have access to clear and concise information whilst ensuring we are able to effectively track traffic through our digital marketing. The site is fully mobile responsive as we know that over 80% of traffic will be through a mobile device. We’re receiving great coverage in the media for our helpful advice to students and featured graduates and we look forward to ITV Anglia covering our clearing operations tomorrow (18^th August).

It has now become a tradition that we launch Clearing each year with a PR stunt! Two years ago we had the flashmob in Luton Mall and last year projections across famous landmarks in London. This year to celebrate the launch of our fantastic new library we commissioned a piece of 3D street art for members of the community to engage with in the Luton Mall 17^th and 18^th August .

We’ve delivered visually impactful campaign with high visibility and I’m immensely proud of the work the marcomms team has produced.

We know that going to university changes people’s lives and we are incredibly excited about talking to students over the coming weeks, on the phone, via live chat or in person, about the life changing experience they can have at the University of Bedfordshire.

What's my name again? Clearing, campaigns and creative pitches - all in a days work

By Sarah Hampton, Marketing Manager

What's my name? Where do I live? What do I do? What day is it? These are just some of the many questions you'll find us asking ourselves over the next few weeks. With the mad Clearing rush in full force, all of the days start to blur into one. The multi-tasking marketers strike again...

We're making it happen for many
students who we hope to join this Sept!

Clearing...
And so Clearing has finally begun for many students in search of that university place. But for us over in Marketing, Clearing has been high on our agenda for months now. Although results day was all but yesterday, planning for this infamous campaign first started way back in November, so it's great for us to finally see the campaign taking shape, and to hear the busy phone lines ringing, whilst we constantly refresh our dashboards to track our performance and make adjustments to our campaign targeting.

Whilst Clearing often ensues months of organised chaos, I always particularly enjoy the chance for us marketers to do what we do best - be creative! Each year in Clearing, we have the opportunity to trial new innovations and initiatives to grab the headlines, boost traction in the media, and beguile and inspire the minds of our audience. Following on from last year's Flash mob, we've had heaps of fun working with the press team to launch some Guerrilla marketing techniques in the run up to results day; this involved projecting our marketing messages and campaign creatives on to a series of buildings and landmarks. If you haven't already seen it, check it out below...

Our nice and new shiny
shell scheme

We've also been supporting the Recruitment team as they gear up to lead a series of community events in a whole host of locations, including: Luton, Bedford, Milton Keynes and London. You can see left, a new shell scheme which I put together (design wise of course - I can not take any credit for assembling the actual thing, and so a big well done is due to recruitment for overcoming the ultimate flat pack challenge). These 'Pods' as well call them lead on our verbal brand themes, and this nice, new piece of kit enables the team to offer more engaging and interactive sessions with the local community - providing a real insight into what exciting subjects we offer. So I'm really looking forward to seeing how the team gets on.

Campaigns...
Whilst Clearing remains at the forefront of our minds for the next few weeks, we've already been looking ahead and turning our attention to our 2016 enquirer recruitment, which we officially started back in March. The photoshoots have taken place, the artwork is almost finalised, and the plan is moments away from being approved (I'll get round to it shortly, I'm sure!). But if working on two consecutive intakes and recruitment cycles isn't fun enough, let's throw a third one in there for good measure shall we? Yes, not only are we working on 2015 and 2016 recruitment, but we are well away and are already working on our 2017 marketing. And this comes in the form of our publications tender which took place this week, over at the Putteridge Bury campus.

And creative pitches
I always enjoy the publications tenders. Whilst the admin aspect can take a lot of time, it's really refreshing to meet the different agencies, and see how they respond to the challenges and brief that you set. This tender was particularly interesting, as 4 of the 5 agencies were entirely new to us. So we set out on a fact finding mission to grill each company in turn, to make sure we haven't just got a stand out creative, but the man power behind it to deliver it. Although a long day, the panel had lots of fun, and came away feeling inspired. Keep a look out in future posts for more on this - as we'll share more, once the agency has been appointed.

For now, it's the end of my blog post, and back to the day job and the ever growing list of things to do before my holiday (woo - 2 weeks to go!). So whilst I'm slowly getting excited, there still seems to be an awful lot to do before that holiday milestone even starts to begin to feel like it's within my reach - right, back to work - what year is it again?

Is all publicity good publicity?

Recently I have been focusing on the social media for the Business School, generating content for the School’s Facebook and Twitter accounts (don’t forget to like and follow ;). 

As part of the daily research activity I stumbled upon the responses to the Protein World’s “Are You Beach Body Ready” campaign reactions. There were a number of incidents where people have made their own corrections to the ads found on London Underground, making the hash tag #eachbodysready popular across social media networks.

At first I was very excited, motivated and inspired to see such movement against people’s beliefs as I thought it shows “people power,” gives a voice to the audience and empowers the community. People argued that the adverts promote an unhealthy body image, and a petition against the campaign has collected over 40,000 sign-ups. 

Later I read that “despite the negative response to the adverts, sales of the company’s products had increased”, and I thought isn’t this buzz actually helping the publicity of the company and its products? I guess that it might be true that any publicity is good publicity. 

According to Stanford Business (2011), “Negative publicity can increase sales when a product or company is relatively unknown simply because it stimulates product awareness” (Protein World was formed in 2012 so it is relatively new). Even now to write this article I am looking for more information about the company, so that proves the point above. 

How the response is handled is another topic. Protein World has not been that diplomatic in their social media responses, which probably created even more buzz about the brand. Who knows, it might turn against them later. 

So there are 2 main points for me in this story:

1. The power of the society, and community empowerment; I am impressed how many people have jumped on the #eachbodysready campaign and supported the message of being comfortable in your own skin, no matter how you look.
2. If you are a new organisation, do not get put down by some negative publicity as in reality, it actually might be positive for your brand.