A constant state of change

By Sarah Hampton, Marketing Manager

Back to the day job
after a wonderful few
weeks!

This weeks post is focused on change. No matter how much we all try to resist sometimes, its the one thing that's always remains constant. And for us fellow Marketers, embracing change, and being responsive to change is all in the job. The sector and marketing environment is constantly adapting and changing, and therefore so must we!

Slightly off topic, but a change nonetheless, is me! After three long weeks, I'm back in the office and back to the day job after taking a few weeks off to get married. So, if you start to see Sarah De Guzman popping up every now and then in your inbox don't be alarmed, it's just me!

Getting back into the daily grind always takes some time, especially when there's literally hundreds of emails to catch up on. And so that's exactly how my first few days have been spent. It's amazing how quickly you can switch your mind off as you go into holiday mode, and then all the information, meetings and work updates come flooding back upon your return, as though that holiday was a thing of the past. I wish the same could be said for the jet lag!

Pretty much what my desk
looks like at the moment!

Well, it's now week two, post holiday, and the emails have been read, the calendar has been updated, and it's pretty much back to normality for me. Clearing is still underway, just about - we expect this to slowly tail off in the next week or so, as we firmly focus our attentions to the 2016 cycle, which has quietly been ticking along in the background since April this year.

Change in tactic
Ok so back to the focus of my blog post - change. The main focus of the marketing team has been in supporting the Recruitment team in the promotion of the September open day and lots of changes have been made to this years plan; from the media inventory selected to the times of communications. We've implemented a much more aggressive Digital Marketing campaign this time round, pulled back some communications based on intelligence learnt from previous plans, and we're very pleased with the results. If you happened to be on campus (Luton and Bedford) on that day you'll have seen that it was very busy indeed, and had a great vibe on campus, and that's always great to see. Take a look at our open day picture gallery - kindly taken by Sara, Marketing Assistant. And a big shout out to the recruitment team who really pulled it out of the bag with the number of schools in attendance. The day was a resounding success. That's one event down and on to the next, as we're already busily preparing a promotional push for our October events.

Krystle, far left, is setting off for
new adventures

Team change
This week will be offering up a bit of a mixed bag for the Marketing team. Krystle, our Campaign Officer is sadly leaving us on Wednesday, after being part of the Marketing team for about 18 months now. We're really sad to see her go, and to see our mighty marketing team reduced to just three colleagues now. In the relatively short time that Krystle has been with us, she's made a significant difference to the way in which campaigns are planned, implemented and evaluated, and she will be very much missed by us all. We'll be sending Krystle off and wishing her well over lunch on Wednesday. And, to pick up our mood, the remaining Marketing team will be heading off to Homerton College in Cambridge on Thursday, for this year's coveted CIPRide awards. We're up for two awards: Best Integrated Campaign for our 2014 Clearing campaign, and Best Low Budget Campaign for our September 2014 open day promotions. So a good evening out shall definitely pick up our moods, and provide a much needed evening out to re group, celebrate our achievements and look ahead to the future.

Keep everything crossed for us, and follow @CIPR_Awards to watch the evenings events unfold!

So change can mean many different things to many people. And boy are we experiencing a lot of it at the moment. From changing the way we do things and implemented planned changes to be more effective, all the way through to adapting to unforeseen changes, and changes in team resource and dynamics, we remain a positive marketing force to be reckoned with - it may just take us that bit longer to reply to your email, so please bear with us!

Another busy month!

I'm finding it hard to believe that a whole month has passed since my last post; it feels more like a few days! So much has happened in the last few weeks so I'm just going to pick out a few highlights to talk about…

Tender Pitches
As Krystle mentioned in the last post, the team was recently part of the panel listening to agencies pitch. My particular interest was in how the agencies presented their creative ideas for our 2016 suite of publications; as I'll be working with the team on the 2016 prospectuses, I wanted to know lots about the look and style of the publications but also the processes that will be help us reach an outstanding final result without too many issues along the way.
It was fascinating to see how each agency approached the tender process in their own unique way, and some of the creative ideas they came up with were really impressive. I found it a massive challenge to pick a favourite at the end of the day!

Can't wait to see what the 2016
prospectuses will look like!

 2016 Prospectuses

While we finish off our work on the 2014 entry and start work on the 2015 cycle, the Marketing Team has begun work on the 2016 suite of prospectuses! So, as well as trying not to get confused, I've been working with Kylie to arrange a photo shoot for prospectus images. The shoot is due to take place at the end of October. We'll be taking profile photos of students and also photographing as many of our brilliant facilities as we can.

Verbal Brand

In that past week or two I've met up with colleagues from the Students' Union and the Department of Computer Science and Technology. In these meetings we've discussed the University's new Verbal Brand strategy.
As ever, it's great to talk to colleagues. I always come away from meetings like these full of new knowledge about the impressive things that are going on in the University. The verbal brand project is exciting because it's going to allow us to use all the information we find out to positively explain what we do here and why we do it so well.

Catch up soon.

Clare

CASE Conference 2014

Last week I travelled to Edinburgh for the CASE (Council for Advancement and Support of Education) Europe Annual Conference 2014, along with almost 1,000 delegates from countries across the continent.

I boarded a flight from Luton airport early on Tuesday morning and arrived just in time for midday registration and opening plenary. The two and a half days that followed were full of inspiring case studies, funny speeches, informative presentations and motivational advice. A couple of ideas particularly inspired me:

• Digital content marketing
  A brilliant session with Oxford Brookes’ Tim Gibson and Richard Sills sparked lots of ideas about how best to use digital content to content to engage audiences. Interestingly, the University magazine, Observe, is ‘going digital;’ the print version of the annual magazine is now available as a digital page-turner, and Observe will soon be supported by an online, interactive, content-driven social space where students will easily be able to share and comment on content
• Connecting with people can make us relevant
  Jason Simon from University of California (UC) got me thinking about how I could be talking about the University of Bedfordshire in the marketing material I produce. UC ran a great campaign focussed on connecting themselves to peoples’ every day, local lives: ‘Whether you know it or not UC has probably played a part in your day/life.’ This opened up opportunities for them to draw in research (ie. our researcher has created a tool kit to help social workers help you), specific courses (ie. our nurses are helping the people of Luton in the L&D hospital right now) etc. Making the most of our good news by making them into stories that really connect with people.

There were a few fun evenings of entertainment involved too! It was great to attend the Welcome Reception at the National Museum of Scotland at the end of day one:

Great space for the @CASE_Europe Welcome Reception tonight. Day one is complete. GO TEAM #ceac14 #Edinburgh pic.twitter.com/4YwVC5MyH0
— Sam Sciberras (@SamSciberras7) August 26, 2014

Of course, taking three days out of the office has left me with a hefty to-do list this week, but it's well worth it; I've returned to my desk full of ideas that I hope to put into action over the coming weeks and months.

Pride of place: Beds Marketing team going for Gold

Sarah Hampton, Marketing Manager

Making the final cut: Short-listed
for two CIPR Awards

With Clearing activity now in full swing, I completely forgot that Friday (1 August) was a very special day in our working calendar - it was the short-list announcement for the CIPRide Awards 2014! As it suddenly dawned on me what day it was, I had a sneaky peak online and was very excited to see that we'd been short-listed for not one but TWO awards this year: Best Publication (for our 2014 Undergraduate Prospectus), and Best Low Budget Campaign (for our work on increasing PGT Sport applications by 60% for 2013 entry).

We're up against, 4 and 5 other organisations respectively in our short-listed categories, and will find out the final result later this year in November, so watch this space (and keep everything crossed for us).

Yay very pleased to see that we're short listed for not one but TWO @CIPR_Awards - Best Publication and Best Low Budget Campaign #CIPRide
— Sarah Hampton (@Sarah_Hampton) August 1, 2014

As many of you will know from my previous posts, writing award entries is no easy task. You always know when an awards deadline is approaching, as both Paul (Digital Marketing Manager) and I are scrambling around to get our entries in on time - a fine juggling act when you have your day job to carry on with too! And as always, a big shout out to the Market Research team whose data filtering and analytical skills are always much appreciated :-)

Entering awards has become quite an important focus of my role. Not only is it a great pat on the back, and testament to all of the hard work that the team has completed over the year, but it's a great benchmark against our peers and the wider sector - a glowing example of best practice. For me personally, it's a great way to elevate our teams' profile amongst the wider University, further reiterating that we are specialists in our field, with tried and tested initiatives that yield great results.

Planning ahead for 2016
and beyond...

Ok so back to work, and back in the office. Aside from Clearing, there have been a number of other exciting projects going on recently. The first of which has been preparing the 2016 tender documents. Yes, you read that right: 2016! It's an interesting challenge here in the Marketing team, as in any given day we can find ourselves working on collateral across three consecutive years: We're still working on the 2014 intake (through our Clearing campaign); and we're already engaging with our 2015 enquirers and gearing up for enquirer open days which will take place from September in preparation for the 15 January 2015 UCAS deadline. And now to add to the mix, we're planning ahead for 2016 intake, which involves the production of our core corporate publications.

Over the past few months we've been meeting with a selection of new agencies to discuss the tender process, our suite of publications, and to find out a little more about their structures and ability to deliver on a series of quite demanding and time sensitive projects. The tenders have now gone live, and we're excited to see which of the companies will submit to work with us over the coming year, and help shape the look and feel of our publications - we'll keep you posted on this process, and may even share an exclusive first-look of publication visuals, once an agency has been appointed, so stay tuned!

Clearing the way forward: 2014 and beyond

Sarah Hampton, Marketing Manager

Getting Creative: On set with one of our
current students, Joseph, who came
via Clearing

For many, the months of June and July signify the end of term. Students are winding down after sitting their final exams and submitting their final assessments, and all of a sudden the campus seems to feel like a bit of a ghost town, as everyone starts to kick back, relax, and enjoy their summer break - but not the Marketing team! For us, the summer months are some of our most busiest and important, as we gear up for the Clearing Campaign, which is without question, our biggest burst of activity throughout the academic year. But Clearing doesn't just start on 14 August when the A level results come out. For us at least, Clearing involves months of preparation, as we plan and book in a host of activity, and devise a creative concept which we know will deliver results.

So in the last few weeks, we've been working with our agency Z3 Design, to come up with a number of concepts for this years big campaign. We're really pleased with the one we've chosen, as we feel that it really pushes the brand to an exciting new level, and is a bit more commercial in its approach meaning it will definitely not fall into the 'safe' box, and will most definitely turn heads in a rather crowded market place. We ran two days of photo shoots last week, which were crammed packed full of weird and wonderful shot lists with our current students. It's taken a while to get the creative to where we wanted it to be, but we're happy that it's direct and functional enough to drive enquiries, and quirky enough to show personality and differentiation, so we're really excited to share the visuals with the wider University over the coming weeks - keep a look out in future posts, for a first look of this years visuals.

We're live: our CRM system
is up and running

Although our activity is firmly rooted in Clearing - for 2014 entry, we're already beginning work to communicate with our 2015 enquirers by inviting them to Open Days and sharing relevant content via our CRM system: Belong at Beds. But what many don't know is that we're already thinking ahead to 2016. We've been meeting with agencies over the last few weeks to discuss our plans and publication timelines as we slowly approach the tender stage for our 2016 activity. It takes up a lot of time meeting so many different companies, but is nonetheless important; it gives us a chance to find out more about the agency, their resourcing and project management capabilities, to ensure that they don't just offer creativity and innovation but have the processes in place to deliver on the development of the work, which is no easy task. By widening the pool of companies we may work with we're able to bring fresh and exiting ideas to the table.

New campus: our UCMK
prospectus cover

Aside from this, we've also been busy progressing the Postgraduate 2015 Prospectus, as we approach second proof stage, and have been supporting the recruitment team with a high volume of jobs for both the June set of Enquirer Open Days, and the upcoming UCAS convention which is taking place on 23 and 24 June. We'd had a large numbers of requests to produce leaflets and other marketing communications to ensure that each department and faculty has a variety of collateral available on the day to promote their courses effectively to potential students, and provide them with a snap shot of the courses and successes within their subjects. We've also got the UCMK prospectus off to print (see cover right), and this 40 page publication will be printed and delivered just in time for the event, so we're pleased to be able to use this great platform, to promote our new campus location.

It's all in the Heist...

Sarah Hampton, Marketing Manager

On the first day back after my week away in sunny Greece I came back to the most exciting news: The Marketing team have only gone and got themselves short-listed for a coveted Heist Award!

#heist2014 nominations released. See the full list. http://t.co/QEjCNqRSnx #goodluck #lovehe @havaspeople
— Heist Awards (@heistawards) May 12, 2014

The who's who of Marketing:
The Annual Heist Awards 

I must admit it was a rather last minute entry, and so a big thanks go to Andy Kingston our Market Research Manager, and Michelle Ramsumair our Marketing Administrator for helping me put the entry together in record timing. Usually it would take approximately one month to have an entry worthy of entering, and that's only if your stats stack up! For this particular deadline, we had the almost impossible task of putting together an entry in less than a week. So, to say that we were excited at the news was a complete and utter understatement. For us, and for many other Marketing professionals, the Heist awards is our version of the Oscars - the pinnacle of a HE Marketers career, and benchmark of best practice amongst the sector. A little over the top you may think, but to even make it to the short-list is an achievement in itself, so we're going to enjoy every moment in the run up to the big awards dinner. It may even warrant a new dress for the occasion :-)

Pretty pleased to hear that the @uniofbeds Marketing Team has been short-listed for Best UG Prospectus at this years' @heistawards #Excited
— Sarah Hampton (@Sarah_Hampton) May 12, 2014

Our short-listed entry for:
Best Undergraduate Prospectus

Up until this point I've only ever written award submissions for our Postgraduate work, and so this is the first (and hopefully not the last!) piece of Undergraduate work to be short-listed since I've been in the post of Marketing Manager. I was joking with other colleagues in the department to say that I find quite a lot of my time is spent compiling and writing awards these days as opposed to getting on with our actual Marketing work, but laughs aside, we are always looking to benchmark our work against industry and demonstrate best practice, as not only is it a great pat on the back, but helps raise the profile of our work, and always helps our cause when liaising with academics and the wider university in being able to prove that we really do know what we're talking about! We're up for the title of Best Undergraduate Prospectus (for our 2014 publication), against 12 other universities, including the likes of Manchester Metropolitan, Edge Hill, Loughborough and the University of Leicester. You can read the full list here.

On my travels to the
University of Birmingham

In other news, I took a trip over to the University of Birmingham last week to attend the '2015 Postgraduate Market Changes Conference', run in conjunction with FindAMasters, Heera and UKCGE. I must admit I didn't have high expectations at first, purely based on previous one day training sessions I've attended over the last few months, but as soon as the sessions started I was very impressed with the quality of the sessions and speakers, and how willing people were to share their PG initiatives. I was frantically scribbling throughout the whole day and came back feeling very inspired.

Feeling like a student after
spending a day in the
Learning Centre

Sessions which stood out to me in particular included the talk from Future Index on 'Making Postgraduate Education Marketing Brilliant' - which focused on current and future trends, and some exemplary case studies of Universities not just in the UK, who have some interesting initiatives set up for PG Marketing. The networking sessions with other Universities were great also. I was able to pick the brain of a key competitor, unknown to them, which proved very insightful. I'm hoping to find a quiet hour or two this week to revisit my notes, and to see whether I can progress a few ideas in time to make it into our 2015 Postgraduate Annual Plan.

Stay tuned and I'll keep you informed once I've organised my thoughts.

Holidays are coming

It’s hard to believe I’ve already been part of the University’s MARC for seven weeks – time really has flown by. Christmas seemed so far off when I started at the beginning of November and now, suddenly, it’s right around the corner and I’m panic shopping. Again..!
 

National Christmas Jumper Day 2013!

The team has certainly embraced Christmas; from my desk I can see a lot of tinsel and tiny trees. We have celebrated National Christmas Jumper Day, handed out Secret Santa gifts and shared a Christmas meal at the casino over the road. It’s not just been fun and games though! We’ve been working really hard to make sure that everything is complete for this year and well prepared for next.

Alexon House

The last few weeks have seen lots of exciting developments at the University: The Queen’s Anniversary Prize for Higher and Further Education, a lecture by Jack Straw and the opening of a mock crime scene lab in Luton, to name but a few. Something I’ve been particularly excited about is the opening of the new Art and Design building. Having grown up in Luton I’ve come to love lots of the old industrial buildings dotted around the town centre, and the Alexon building is one that holds a lot of history within its walls. It’s been given a whole new lease of life and a brand new purpose; I can’t wait to visit and to get inspired by the all the creativity going on inside.

I’ve been really busy filming, editing, proofing, writing and working my way through a very long to-do list. There hasn’t been a moment to stop and I’m definitely looking forward to a rest! You’ll find me being a big kid for a few days over the Christmas break, with a trip to Disneyland Paris planned between Christmas and New Year. My ultimate goal is to bump into Donald Duck by the end of 2013; I’ll post a picture in my next blog post if I’m successful!

Talking of the end of the year, this will be my final blog post of 2013 so, all that's left to say is I hope everyone has a really fantastic Christmas and loads of fun seeing in the New Year!


Clare

Panels, planning and Postgraduate Awards - all in a weeks work

By Sarah Hampton - Marketing Manager

Well firstly I do apologise for the late blog posting - it's been very busy within the Marketing team lately and since our last posting there's been lots going on that we can share with you. So do bear with me whilst I rattle through and bring you up to speed...

After all of our efforts over the past few months, our Clearing campaign for this year has finally come to a close. Freshers' Week is now just a stones throw away and so we're excited to see our campus get filled up with this years' new cohort of students as we start to see them settle in to their new surroundings and breathe new life into our campuses, after the last few months of summer seeming like a ghost town. But, as one job finishes another begins, and so it will be no surprise to hear that we're already straight into our 2014 marketing campaigns.

Failing to plan is
planning to fail!

I've been busying myself with meeting colleagues from our Digital Marketing, Telemarketing, Market Research, and Recruitment teams to discuss our plans and activity for the next academic year, as well as changes we'd like to make, and looking at ways that we can, as a team, implement some new and exciting ideas (more on these in future posts). It's all in the early stages at the moment and still quite hush hush, so I'll be able to share more with you as ideas progress.

Getting ahead of the game
with our Sports webpage

Some information that I can share with you is the success of our recent Postgraduate Sport campaign which ran between June and September. Working with our Sport departments based at our Bedford campus, we devised a marketing plan which involved trialling some promoted tweets for the very first time, direct marketing, as well as course features on Prospects and Masters Compare.

I hope to have the report on this activity finalised shortly, but some interim highlights include a 42% uplift to our PGT Sport applicants (post campaign), and a 65% uplift in applications compared with the previous year. A job well done if we do say so ourselves!

Role reversal with many candidates
posing some interesting questions to
the panel 

I'm always quite amazed at how much we're able to plough through, considering the amount of time I've actually spent at my desk in the last week or two. For the last week in particular I feel as though I could give the X Factor a run for their money as I don my interview attire and sit on panel after panel to meet new candidates as we interview for some vacancies within the wider MARC team. First up was a two-day stint to support the Recruitment team in their search for a new Recruitment Assistant. Candidates delivered excellent and insightful presentations into our many Postgraduate audiences and how we can better target them. With Postgraduate marketing being quite close to my heart I really enjoyed hearing what everyone had to say and what challenges they felt we faced. Over the last two days I've been on another panel, this time we've been recruiting to a role within my own team - Marketing Assistant. I found it fascinating to hear what questions we were asked at the end of the interviews, which definitely kept us all on our toes. From: "Why do we work here and what do you enjoy about your job", to "How will you manage my performance and development" to some out there questions such as "Tell us about the strategy for the next year".

Roll on Monday! It's prospectus
pitches time

Coming up next week are the 2015 prospectus pitches which we've been waiting for, for a long time (don't believe me? Scroll back through the blog posts to recall our excitement!). Well the time has finally arrived, so we'll be heading on over to our Putteridge Bury campus next week to form yet another panel, and meet with a number of agencies. I always enjoy seeing how our 2015 publications begin to take shape. Read more about this in next weeks post! We'll give you all the exclusive details right here.

The Postgraduate Awards will be the first event in the UK to celebrate and showcase marketing excellence in postgraduate recruitment.
— postgradawards (@postgradawards) April 2, 2013

Although we've been incredibly busy I've still managed to squeeze in some time to submit another awards entry; this time for Prospects' very first Postgraduate Awards. We've entered for Best Postgraduate Prospectus, alongside some entries from the Digital team, so keep everything crossed for us, and we'll keep you posted on whether we're lucky enough to have another awards dinner on the cards. After the hectic week that we've had I definitely think we deserve a treat or two!