Friday, 26 February 2016

Why every HE marketer should own more than one hat

Sarah De Guzman, Marketing Manager

From the woolly to the wacky variety, I've never really been a big fan of hats. No matter where I look or what I try I just can't seem to make it work for me. It's either the wrong size, or style, or in most cases the wrong price. Whatever the reason, it's always something extra to carry! But over the years I've had a change of heart, and have warmed up to the idea of an extra accessory, both literally and figuratively speaking.

Up until a few months ago, the marketing team pretty much took care of itself. We wrote and actioned our plans, we produced publications, and we worked towards our own objectives and corporate priorities. However, the scope of our role is always changing, and never more so than now. And that's why owning more than one hat becomes all the more important, whether you like the look or not!

Take a look below to see just how many hats a HE Marketer needs:


Everyday Flat Cap - business
as usual
The first hat of the day is the Flat Cap, otherwise known as the everyday hat - a must-have staple for any marketer. This is the run-of-the-mill, day-to-day operations that forms the back bone of any team and its output. From processing prospectus requests and crunching data, to formulating briefs and campaign plans, to monitoring budgets and platform performance, the daily role of a university marketer is a varied beast. Our day-to-day roles involve rolling out and implementing a series of marketing plans and initiatives, optimising and modifying existing work, whilst planning for, and working on, 3 consecutive recruitment cycles at any one time. Did I also mention juggling skills are essential?

Creative hat - brimming full of
inspiration and ideas
Without any doubt, a marketer will always need a Creative Hat. Whether it's conducting photoshoots to get that impactful image, writing dynamic copy to hook in the reader, or conjuring up new ways to reach an audience and appeal to their interests, there's always an element of creativity involved in a marketers day job. After recently writing a creative brief, I've spent some time meeting with three design agencies over the course of the last week, to discuss their artwork interpretations, and to shape the look and feel of our impending campaigns: Clearing and 2017 Annual. We've also just launched our 2017 Undergraduate prospectus, which has been 5 months in the making, and another creative outlet to showcase our points of differentiation, and market positioning. It's also been great to see that my More than a degree brain child has manifested itself as a brand-new section of the website, courtesy of our Marketing Assistant, Sara. Again, it presents another creative outlet to market the University and present a niche against our competitors.

Safari explorer hat at the ready - on an
Open Day discovery
A quick change of costume and it's on to the Safari Explorer Hat for us. Over the last few weeks the Marketing team has been working hard to promote Open Days as the perfect opportunity to discover more about university and student life, to both applicants and late enquirers alike. But we haven't just been supporting on the marketing frontier. It was all hands on deck recently, as we helped set up for the big event over at our Luton campus (and I gave the team, and our Head of Recruitment a master-class in the art of table origami aka folding the corners nicely, much to their amusement). We also manned the open day registration desks and were chatting with, what we hope to be the newest crop of students come September, and getting them to sign in, whilst talking them through the wealth of shiny new publications and information we had on hand. It was great to see all of the marketing materials that we produce being used and so warmly received.

Future-thinking - a digital shift
Back in the office, and there's another switch to be made. This time, we've got our Digital Hat on to complete the task in hand. Over the last few months the team has been undergoing a series of (very) early Monday morning training sessions to up-skill in the digital arena. We've been adding another string to our bow, progressing on from being a 'traditional' marketing team, and predominantly print-led. This has seen us leading on the implementation of Google Search, Display and Re-targeting, as well as driving forward the text, artworking and targeting for paid Social Media content.

Whilst all the extra work makes for a busy day, with us sometimes having to wear all hats at once, it definitely adds even more variety to our roles and makes us even more versatile and knowledgeable about our craft. We're well on our way to making the move from a traditional team to multi-tasking, multi-function and multi-platform marketers.

To make it in marketing you have to be able to adapt with the times and move within a constantly changing environment. For us, if something isn't changing, we're wondering why it's still standing still and why we're getting left behind. For us this has meant diversifying our skills and our remit to ensure optimum performance and results, even it if it has affected our head wear, or in my case, the previous lack there of.

Thursday, 18 February 2016

A small but mighty team

I think this week’s post will be a quick one from me. You might think it’s the pressure getting to me this week, as we’ve just been nominated for an award for our blog in the UK Blog Awards 2016 (sorry for the not so subtle plug there). But in reality, it's maybe because things are ticking along - there's lot's going on as always; reports, plans, campaigns, conversion activity, meetings, print collateral, emails - OK I'll stop there! But there's not a lot of new things to report as quite often a lot of the work we do is ongoing. We're a small but mighty team!

So, what have I been up to since last time...
I’ve started to update our in-house style guide that I mentioned in my previous blog post. I’ve amended the format a little and added in some things that I think were missing from the previous version, using inconsistencies that I have come across when working on previous printed collateral. I’ll be sense checking it and then liaising with other teams in the department for their feedback – digital, comms, CRM, and the rest of the marketing team – anyone who writes or creates anything external facing for our audiences.
The UCAS convention season is fast approaching, so I’ve been liaising with the recruitment team to ensure we’re armed with collateral for all of the events that we attend around the UK, as well as planning the collateral we’ll need for the UCAS convention that we’re hosting at our Bedford campus on 20-22 June. This will be the third UCAS convention we’ve held on campus and each year the recruitment team are building on the success of the previous year’s event, with each year getting bigger and better. We welcome thousands of students and schools through our doors so it’s a key time for us!

I also helped out at yesterday’s open day – the first time I’ve been able to support the recruitment team during an event. I was working on the CATS registration desk at our Luton campus – scanning people in and giving them a rundown of the day’s events.
Some positive open day feedback
As well as the above, I've been working on different conversion activity – emails, print collateral and so on – this time of year is crucial for us, so we're working on pulling out all the stops. 

And finally, I’ve almost finished two more evaluation reports – the first time I’ve been a head on reports in a wee while.

Speak soon,

K

Thursday, 11 February 2016

Another exciting week in the Marketing Department!

It's been an exciting week in the Marketing Department as we've officially signed off the 2017 UG prospectus and UG mini prospectus for print! A lot of work goes into the prospectuses including design briefs, photography, liaising with academics and much more, so it's really great to see it all come together. I know I've said it before but I can't wait for you all to see it!

In my previous post I mentioned that I was working on a project called "more than a degree". I've been out and about around campus over the last couple of weeks meeting students and staff across various projects including the Law Clinic, the Sports Therapy Clinic and the Students' Union. There's so much happening at UoB that people may not know about and I've found it really interesting to actually have the chance to speak to some of the people involved in certain projects and hear about their passions, and how these extra-curricular activities are influencing their studies, and, in some cases, providing them with experience for their future careers. The "more than a degree" section should be live on the website in a couple of weeks so keep your eyes peeled! 

As part of a the "more than a degree" project I went to watch one of the industry talks at the School of Art & Design. The talk was by graphic designer, Jonathan Barnbrook, (who happens to have grown up in Luton!), whose work includes various projects with the late, legendary David Bowie, and Banksy's Dismaland. The talk was really interesting and gave the students some great insight into what life in industry may be like!

Some of you may have heard that from September 2016 PG students will be entitled to student loans to help support their studies. I'm very excited for this as it provides an opportunity for more students to further their studies and their passions. If you want to find out a little more about the PG loans you can watch our video here.

I've also been helping Kylie with the Open Day plans, sending emails to our applicants and enquirers to let them know about our February Open Day. Open Days are a great way for potential students (and their families) to come along and experience what life at Beds may be like and to take a tour of our campus and accommodation. They're also a good way to find out a bit more about our courses and even meet current students. 


Wednesday, 3 February 2016

Passage from India


Eat your heart out Bernard Matthews

The last nut roast and turkey have long since been despatched to the back of the freezer and Christmas and New Year are distant memories. We’ve already passed UCAS’s January admission deadline (don’t worry; there’s still plenty of time to join either Bedfordshire or another university next year) and we – that is the wider Marketing, Admissions, Recruitment and Communications team - are furiously signing off prospectuses and talking to potential students about how we can help them onto their dream course.

I’ve been trying to balance helping Marketing colleagues and those elsewhere across the University and not getting in their way, while setting up applicant surveys, both for those who have accepted an offer from us, and for those who have chosen a different institution. It happens.

No, not the new LRC in Luton....this is Hampi
And I’ve also just got back from an indulgent holiday in India (Mumbai, Hampi, Mysore and Cochin). As I booked all the transport and hotels myself, I spent a huge chunk of time on arrangements, fending off auto rickshaws and staying healthy, and being overawed by some of the things I saw and places I visited. India, for those who haven’t been or haven’t heard, is an incredibly intense country. I wonder if the first time UKvisitor can ever really be prepared to take on the heat, the poverty, the dust, the traffic, the tendency for things to ‘work’ ‘differently’, the bureaucracy, the careful arrangements around securing drinking water, the local customs, airport customs, the veg vs non-veg, A/C vs non A/C and the cavalier approach to health and safety. I managed to stay in tip top physical condition, although at times, was mentally exhausted. From what I saw, however, India is a truly great, beautiful and incredibly friendly country. And chaotic. Thoroughly recommended.

One thing that being in India did reinforce was the desire of people across the world to widen their experience, typically through learning and/or travelling. I’d be exaggerating if I said I ‘roughed it’ at any point in my journey, but in Mumbai, Mysore and Cochin, there were numerous and often very prominent adverts and offices extolling the virtues and wisdom of studying abroad. And it wasn’t just the locals, backpackers, too, never seem that shy of recounting their own tall tales and shaggy dog stories about the dangerous and obscure places they’ve struggled through.

Blah blah blah "caught in a monsoon"
blah blah "no electricity", blah blah "dirty pants"
What does this mean for the University of Bedfordshire and similar institutions? Because of the UK’s excellent higher education reputation, it means more students. In recent years, there have been political pressures which have deterred the flow of overseas students, despite the well-known, well reported benefits to the UK of doing so. But those students who do come - whether it’s from India, or China, or Nigeria, or Europe - bring experiences and knowledge which can only enrich university life. Universities are and will hopefully continue to be cultural melting pots, where differences in cultural views and experiences are aired and welcomed. And it’s quite humbling to think of the lengths and sacrifices some make to follow their dreams of studying in the UK.

The likelihood of international students (i.e. those from outside the European Union) coming to study in the UK may have been slightly – and hopefully temporarily – dampened. A healthy curiosity to explore other cultures is still evident, however. Only this week, the European Commission reported on increasing numbers studying or training abroad, with the UK one of the main recipients of more than 250,000 Erasmus students in 2013-14. Which is fantastic news; the fact that, in brutal economic terms, higher education is a major UK money spinner is one thing – the chance to see the world in microcosm and immerse yourself with people from across the world in a cosmopolitan environment at Bedfordshire is a fantastic additional benefit.

Friday, 29 January 2016

The thrill isn't in the winning, it's in the doing

Sarah De Guzman, Marketing Manager

I've been shortlisted for the UK Blog Awards 2016 Final.

Hot off the press
Friday cheer!
There was already a celebratory mood over in Marketing HQ today, as we finalised the proofing of our mini guide and prospectus, and began rejoicing in getting all of our final amends over on time - the last stage of production before we approve for print. And if that wasn't enough of a cause for us to celebrate, our day just got so much better!

We were delighted to see that we've been short-listed in the UK Blog Awards 2016, in the Education category.
Although we entered on a bit of a whim, and didn't expect it go to anywhere, we were ecstatic to see that we made it to the short-list after a big rally of support from our colleagues and fellow blog readers - Thank you! It looks as though we're up against a few other universities such as Salford Business School, and Southampton Solent University to name a few, and will wait with baited breath to see how we do in the next round of judging; with the results announced in April.

We've spent a lot of time building up this blog over the years, and gradually recruited new blog contributors to widen the pool of insight shared and to expand on the marketing transparency, knowledge and discussions each week, so it's great to see the blog being recognised in this way, and is a big coup for the team.

A great way to kick off awards season, and a great end to the week!

Wednesday, 20 January 2016

There's no quiet before the storm, not yet anyway!

Sarah De Guzman, Marketing Manager

Marketing wants your votes!
With the new year, comes the start of 'awards season', and the first one to catch my attention was the UK Blog Awards 2016. It's the first time we're entering a blog, and best of all it was free to enter; so our Market Research Manager (a regular contributor to the blog) and I thought, why not?

We've entered this very blog into this years awards, in the categories of PR, Media, Marketing & Communications; and Education. So, if you are a regular reader, enjoy having a browse and are inspired by our insight, then be sure to vote for us! Voting is open until Monday 25th January, and then the short-list will announced soon after. Ok, shameless plug now over, ahem.

We do love a good excuse to enter an award, but it's not all fun and games within Marketing at the moment. It's what we currently call 'crunch time' - one of our busiest times of the year. The run up to Christmas is always quite hectic as we juggle campaigns, but now that the 15 January deadline has passed, the work continues to come in thick and fast.

As Kylie mentioned in her previous post, we're juggling a lot of publications at the moment with the 'biggie's' being our main Undergraduate Prospectus for 2017 and our Mini Undergraduate Prospectus, both of which are at the final stages of design and proofing. The process has run surprisingly smoothly this year, which had many of us questioning, what's about to go wrong. But no, our schedules have stood firm; even when faced with a massive audit of entry requirements to prepare for the new tariff being rolled out for 2017, all has gone surprisingly well. We're days away from approving for print - hurrah! So stay tuned in the next week or so, for an exclusive preview of our cover.

Influencing our applicants -
all in a day's work
We've now seamlessly moved into what we call Pre-Clearing and Conversion, aka the time after the initial UCAS deadline, but before Clearing starts to take over our lives. It's a key time for us marketers as we send out a series of meaningful communications to further support our applicants in their decision making. And so, another flurry of activity is about to take place. It's all go, go go, as we send out our applicant newsletters, and advice features to welcome the newest crop of potential students, and gather lots of exciting content to showcase why Beds is Best. We've also got an exciting web project being rolled out to further cement our positioning and verbal brand messaging, which we're all really excited about, and keen to share with our applicants. It should be up and running in February - so more on that later.

Thursday, 14 January 2016

Who said print was dead

The second week in after the Christmas break and things are going rather smoothly (despite my silly picture on the right!) We usually have a busy period the last two months of the year and then we have a bit of a lull before pre-Clearing starts. So I’m enjoying having time to catch up on reports.

Publications
So, we’re working on a few publications at the moment. We’ve recently briefed back the second round of amends to the undergraduate 2017 prospectus. It’s been relatively easy this time around considering the changes we’ve had to make – absorbing the international aspects as we’re no longer producing a separate international publication, UCAS point changes, plus other factors.

We’ve also briefed back the first round of amends to the mini guide, so this is also going well. It’s such a small publication compared to the main prospectus so between the three of us in the team, this isn’t too big of a task.

The final publication I’m working on at the moment is our fees brochure. We’ve not produced a solus fees brochure for a couple of years, so I’ve been working with our freelance designer to create this in line with our 2016 suite of publications. I’ve just briefed back the final amends on this and we’re two weeks ahead of schedule, which I love!

Once we sign off the undergraduate prospectus, it won’t be long before we’ll be starting work on the postgraduate 2017 prospectus.

I know a lot of people think that marketing is moving towards a more digital focus, which is largely right to a certain degree, but there’s still very much a need for supporting printed collateral, and we always have at least one printed publication on the go at any one given time throughout the cycle.

To help with future projects I’m going to be working on an error log – where we will log all common errors that we come across time and time again when working on publications and campaigns, in the hope that by doing this we can eliminate them for future projects and therefore make our job a little bit easier. I’m also going to be working on updating our in-house style guide. Our style guide is a little bit outdated so it’ll be good for us to be working from new ones later this year. I’ll be liaising with the digital team and the communications team as well to ensure we take into account their needs, as we all use these guides as part of our daily role, whether its creating artwork or writing copy and news stories. 

Come in, we’re open
We’re also in the thick of the open day season with three UG open days taking place in February – Luton and Bedford, UCMK and Aylesbury, and we’ve also got our PG open day in February too. So we’ve been sending out emails, creating artwork, sending items to external media, and setting up more Google activity; all in a day’s work!

Some of our artwork for our forthcoming open days

And besides the above, like I mentioned earlier - I‘ve got a little down time to catch up on my evaluations before pre-Clearing kicks off!

Speak soon,
K