It's all in the Heist...

Sarah Hampton, Marketing Manager

On the first day back after my week away in sunny Greece I came back to the most exciting news: The Marketing team have only gone and got themselves short-listed for a coveted Heist Award!

#heist2014 nominations released. See the full list. http://t.co/QEjCNqRSnx #goodluck #lovehe @havaspeople
— Heist Awards (@heistawards) May 12, 2014

The who's who of Marketing:
The Annual Heist Awards 

I must admit it was a rather last minute entry, and so a big thanks go to Andy Kingston our Market Research Manager, and Michelle Ramsumair our Marketing Administrator for helping me put the entry together in record timing. Usually it would take approximately one month to have an entry worthy of entering, and that's only if your stats stack up! For this particular deadline, we had the almost impossible task of putting together an entry in less than a week. So, to say that we were excited at the news was a complete and utter understatement. For us, and for many other Marketing professionals, the Heist awards is our version of the Oscars - the pinnacle of a HE Marketers career, and benchmark of best practice amongst the sector. A little over the top you may think, but to even make it to the short-list is an achievement in itself, so we're going to enjoy every moment in the run up to the big awards dinner. It may even warrant a new dress for the occasion :-)

Pretty pleased to hear that the @uniofbeds Marketing Team has been short-listed for Best UG Prospectus at this years' @heistawards #Excited
— Sarah Hampton (@Sarah_Hampton) May 12, 2014

Our short-listed entry for:
Best Undergraduate Prospectus

Up until this point I've only ever written award submissions for our Postgraduate work, and so this is the first (and hopefully not the last!) piece of Undergraduate work to be short-listed since I've been in the post of Marketing Manager. I was joking with other colleagues in the department to say that I find quite a lot of my time is spent compiling and writing awards these days as opposed to getting on with our actual Marketing work, but laughs aside, we are always looking to benchmark our work against industry and demonstrate best practice, as not only is it a great pat on the back, but helps raise the profile of our work, and always helps our cause when liaising with academics and the wider university in being able to prove that we really do know what we're talking about! We're up for the title of Best Undergraduate Prospectus (for our 2014 publication), against 12 other universities, including the likes of Manchester Metropolitan, Edge Hill, Loughborough and the University of Leicester. You can read the full list here.

On my travels to the
University of Birmingham

In other news, I took a trip over to the University of Birmingham last week to attend the '2015 Postgraduate Market Changes Conference', run in conjunction with FindAMasters, Heera and UKCGE. I must admit I didn't have high expectations at first, purely based on previous one day training sessions I've attended over the last few months, but as soon as the sessions started I was very impressed with the quality of the sessions and speakers, and how willing people were to share their PG initiatives. I was frantically scribbling throughout the whole day and came back feeling very inspired.

Feeling like a student after
spending a day in the
Learning Centre

Sessions which stood out to me in particular included the talk from Future Index on 'Making Postgraduate Education Marketing Brilliant' - which focused on current and future trends, and some exemplary case studies of Universities not just in the UK, who have some interesting initiatives set up for PG Marketing. The networking sessions with other Universities were great also. I was able to pick the brain of a key competitor, unknown to them, which proved very insightful. I'm hoping to find a quiet hour or two this week to revisit my notes, and to see whether I can progress a few ideas in time to make it into our 2015 Postgraduate Annual Plan.

Stay tuned and I'll keep you informed once I've organised my thoughts.

In the middle of the action

By Michelle Ramsumair, Marketing Administrator

In Marketing it's always a learning curve, whether you are learning new skills or discovering what you enjoy doing. I am definitely learning that I enjoy being away from the desk, interacting with people, rather than on a PC. Nothing wrong with desk work, but it's just not me.

Last week I joined Paul Fryer and Sarah Hampton at the Inside Government 'The Future of HE Marketing" Conference 2014 in London. I enjoyed being able to give some support and be a friendly face in a sea of the unfamiliar. There were many people scribbling away and nodding throughout which is always a good sign your audience are engaged, and shows how insightful their presentation was.

Straight after, there was no time to break but I was onward bound to Newcastle to join Josie from Student
Recruitment. Always wanted to go there so volunteered to assist at the UCAS convention at the Newcastle Metro Radio Arena. En-route I had Disney's Frozen to keep me company (highly recommended by the way).

The event took place the next day, and once we finally found the entrance, set up our stand and doors opened, it was game on to speak to as many potential students as possible, providing them with the information they wanted about the course, application process and how they can find out more. It's like a one stop shop where potential students can visit stands from universities from across the country to collect information to help them start thinking about where to study. I love to talk so perfect opportunity and as a graduate of the University of Bedfordshire, I have a lot to promote! Usually it's a great excuse for students to pick up as many freebies. Then they soon realise that they've only reached halfway round the stands and already have a pile of prospectuses which they can barely balance.

One day was down another to go, but we had to travel to Middlesborough ready to do the same the next day. Didn't get a chance to see the Angel of the North unfortunately, but determined to one day!

Thankfully then came the bank holiday weekend. Sleep and catching up on TV shows were on my agenda, and the only things on there. I booked a second holiday to Israel for later this year. This then looked rather small compared to my mum and sister's impulse holiday purchase to Dubai and Thailand in two weeks time. At least I still have something to look forward to!

Shaping the future of HE Marketing

Sarah Hampton, Marketing Manager

The Future of HE Marketing Conference 2014

This week saw the culmination of a months hard work and preparation as Paul Fryer (Digital Marketing Manager) and I made our way to London for this year's Inside Government 'The Future of HE Marketing" Conference 2014. Paul and I were invited to speak at the event, focusing on "Enhancing Postgraduate Recruitment Through Developing A Digital Presence." Well, we were more than happy to oblige, after all, PG is one of my favourite subjects!

Paul and I taking centre
stage

Before we knew it, the day had arrived, and there we were armed with our nifty USB stick (always carry a back up!), ready to share our PG knowledge with approximately 100 delegates, most of whom were either Directors or Heads from other universities from across the UK. After overcoming some initial nerves and stage fright (bar Paul who was raring to go!), we successfully delivered our presentation to what we thought was a really engaged audience. There's nothing like a room of frantic pen scribblers to make you second guess whether you've over shared or not. Nonetheless, we were pleased to be sharing best practice and have our work recognised by our peers, after our recent success in generating a 30% increase to PGT applications for our September 2013 intake, especially given that the national picture suggests that universities are experiencing a 12% decrease year on year.

And the feedback from some of the delegates was great...

@Sarah_Hampton @deep_phat @InsideGovt fantastic presentation.. Thanks for sharing some of your secrets ;-) #ighemarket
— Joe Etchells (@JEtchells88) April 29, 2014

Back in the office, things have been equally exciting, as we push forward with our conversion activity and publications; both the PG 2015 and UCMK 2015 prospectuses. We're fast approaching the proofing stages, so it's always great to see how your work slowly comes together. Stay tuned over the coming weeks for some sneak peaks into how some of the visuals are progressing.

Heading on out to Koz
in search of sunshine

For the next week I leave you in the very capable hands of the Marketing team, as I take some very long awaited annual leave in search of a spot of sunshine. I'll be back soon with more updates on our new CRM system, and may even share some of our PG secrets from our presentation earlier this week.

Post-Easter catch up

On my first day back after a relaxing Easter break, I attended some photography training, kindly organised by Heidi for the Comms team. During the course we went into a lot of depth about how to make the most of our cameras. The course leader reminded us on several occasions that humans are far more intelligent that cameras, but I’m not convinced I supported that theory for a lot of the day! 

The day was fairly confusing at times but I left feeling far more confident in my understanding of which setting to use when. I learned about how RAW files allow you to better edit a photograph and how to manually focus too. I suppose that time will tell as to whether it all sunk in but I’m hoping that with a bit of practice my photos will improve a lot.

Now the Easter break is over the marketing team is working really hard on the 2015 postgraduate prospectus, and the UCMK prospectus too. After lots of hard work by Sarah and Kylie on flatplans, we’re ready to bring these publications to life. Watch this space!  

I’ve been doing lots of work on promoting the postgraduate Jubilee Scholarship and spreading the Open Event coming up on 22 May. Other tasks have included sending out recommendation emails to all our third year students by department, to suggest PG courses that might suit them. As ever, I’ve been filming and editing lots of videos to brighten up our PG Life ezine.

word about the postgraduate

As you can probably tell, it’s very busy here but it’s really exciting to see more big projects get underway as we continue our efforts to show prospective students why Beds should be their first choice!

Clare

It’s all go, go, go!

Happy belated Easter wishes to everyone. After a relaxing six day break, we’re back into the swing of things in the MARC department.

I’ve been here eight weeks now, and it’s really flown over! So, what’s going on…what’s keeping me busy…

Prospectuses are coming

We’re now in the middle of not one, but two prospectuses- UCMK and PG. So lots of proofreading, liaising with departments, coordinating content and updating information. We’re expecting the first proof of the UCMK prospectus from the design agency on Monday 28 April, which will be very exciting- I love seeing a piece of work come together!

Open day

Our Bedford Campus

We’re hosting our next PG open day on 22 May at Luton and Bedford. As conversion is really important to us, I put a six week plan together for the event and I’ve been pushing those plans through with the help of my colleague, Clare. From setting up Google ads with the Digital Team and pushing messages on social media, to placing ads in external newsletters and around our campuses. We’ve had a lot of people sign up so far, which is great news with almost four weeks left to go before the event.

In between my larger projects I have been working on our next edition of B4 Beds- our undergraduate e-zine, briefing course specific leaflets for our UCAS event on 23 June at UoB, filming graduations, and attempting to edit videos (I’m still getting to grips with the software).

My development

I’m really excited that I have been signed up to attend our next PG forum in London at the beginning of May- an introduction to PG. This is an opportunity for people from different universities to get together and discuss their thoughts on postgraduate study and share ideas and best practice for increasing student numbers. I’m looking forward to attending and I’ll have an update on this in my next blog. I am also going to be attending a print workshop later in the year and spending some time shadowing the Digital Team. I’ve learned a lot already in my eight weeks and I'm looking forward to that continuing.

So, as expected, lot’s going on and I’m loving it!

And we're live! - Getting to grips with CRM

Sarah Hampton, Marketing Manager

LIVE: Our new CRM personalised web portal:
Belong at Bedfordshire

Hi everyone. It's been a short while since my last post. But now that I'm back from my staycation, I'm already ploughing through hundreds of emails and getting my calendar filled up with meetings to progress some exciting initiatives. First on my list was to progress the launch of our new CRM system, Belong at Beds. This has been a long project in the making, headed up by our CRM Manager Amanda, and Digital Marketing Manager, Paul. Since I took up the Marketing Manager role last June, I've been getting my teeth into it also; understanding what it is, what it can do, and what we need to do to get it up and running. After a few initial delays in development, we're finally ready to go live, which we're all very excited about. Training complete, data at the ready, content schedule devised. We're going for a soft launch whilst we settle into working with a live system and live data, but that's not to say we're scrimping on the content. So what are you waiting for? Take a look for yourself.

Now that the March cohort of students have arrived, it means that our MSc Project Management Distance Learning Marketing plan has come to an end. Over the last few days I've been collating stats and assessing the performance of our digital communications to pull together into an end of campaign report. Here, we'll be able to look at what activity has worked particularly well for us, and what hasn't, all of which will help us plan for future campaigns and make recommendations for improvements. So far it's looking good in terms of traffic generated and reach. I've also got my hands on our student numbers for the courses, and it seems that we've met the original targets set at the start of the campaign. It's always great to see when a campaign has gone well and delivered on it's initial objectives (Well done team!). The report will soon be available on the Staff Intranet site in.beds, so if you're an internal member of staff reading this blog and want to know more, be sure to take a look, and do get in touch to discuss how the Marketing team can support your courses.

New UCMK, Milton Keynes Prospectus
ready June 2014

In other news, work is now well underway on the UCMK prospectus. Kylie, Marketing Officer, and Clare, Marketing Assistant, have been busily updating text, imagery, and auditing courses to feature in the 2015 publication. We're now ready to brief this in to our agency, and so look forward to seeing 1st proofs shortly. We can then turn our attention to the PG 2015 Prospectus. I've audited all of our Postgraduate provision to form a flatplan, and we're now ready to start reworking content over the next few weeks. We'll keep you posted on the progress of these publications, and make sure you keep checking back to get a first-look at the visuals.

Presentation preparation: Boosting our PG
Profile

In between all of the above, I've also been doing a fair bit of number crunching to look at our Postgraduate student numbers between 2011 and 2013. Paul Fryer, who heads up our Digital team, and myself have both been invited to present at the Inside Government Conference: The Future of Higher Education Marketing 2014 later this month on the success of our Postgraduate marketing. Our talk title is: Enhancing Postgraduate Student Recruitment Through Developing A Digital Presence. Wish us luck!

Hello

By Krystle Hall, Campaign Officer

I am Krystle the new Campaign Officer at the University of Bedfordshire.  Trinidadian born and Wirralian raised I find myself living in Hertfordshire, which I have found to be a quaint and friendly part of the world.  I join you from a London based advertising agency where I project managed a portfolio of accounts.    

   

I have been at the University of Bedfordshire for almost 2 weeks now.  I received a very warm welcome on my first day with a tasty Thai lunch at Nakorn where I enjoyed a green Thai curry punctuated with good conversation.  I have since had the pleasure of meeting everyone in the MARC department and was given the opportunity to sit down with a number of colleagues to pick their vast brains during my initial induction.  I feel like I have learnt an awful lot already and look forward to expanding my knowledge further.  I have also had a chance to tour the labyrinth campus which I hope will become familiar to me in time. 

Last week I found myself on the set of our new cinema advert, shot “on location” in the Student Village.  The director stalked the scene, technicians honed set and lighting whilst the cameraman found that perfect shot. I even got to feature as a passing student in one scene, the most challenging part of which was resisting the plate of Haribo sweets that had been placed in front of me.  Look out for my acting debut where you may get to see the side of my head in a couple of frames.  It was a lot of fun seeing the Digital Team hard at work; their ideas being brought to life.

It has been all GO already! 

Walking, new face, ‘hello!’ handshake; meeting, listening, reciting, note take; talking, phone rings, ‘hello!’ pondering; what’s this? Where’s that?  Who’s this? Why do that? What’s his name? That’s that; print out, copy, ‘hello!’ typo; staff card, door card, parking card; line chart, pie chart, bar chart; note pad,  ipad, gel pen, empty pen, read, tap, type, write, click, send.

I am now getting my first taste of planning, working on our Clearing Campaign.  I will keep you posted as the campaign develops.

Type to you soon,

Krystle