A constant state of change

By Sarah Hampton, Marketing Manager

Back to the day job
after a wonderful few
weeks!

This weeks post is focused on change. No matter how much we all try to resist sometimes, its the one thing that's always remains constant. And for us fellow Marketers, embracing change, and being responsive to change is all in the job. The sector and marketing environment is constantly adapting and changing, and therefore so must we!

Slightly off topic, but a change nonetheless, is me! After three long weeks, I'm back in the office and back to the day job after taking a few weeks off to get married. So, if you start to see Sarah De Guzman popping up every now and then in your inbox don't be alarmed, it's just me!

Getting back into the daily grind always takes some time, especially when there's literally hundreds of emails to catch up on. And so that's exactly how my first few days have been spent. It's amazing how quickly you can switch your mind off as you go into holiday mode, and then all the information, meetings and work updates come flooding back upon your return, as though that holiday was a thing of the past. I wish the same could be said for the jet lag!

Pretty much what my desk
looks like at the moment!

Well, it's now week two, post holiday, and the emails have been read, the calendar has been updated, and it's pretty much back to normality for me. Clearing is still underway, just about - we expect this to slowly tail off in the next week or so, as we firmly focus our attentions to the 2016 cycle, which has quietly been ticking along in the background since April this year.

Change in tactic
Ok so back to the focus of my blog post - change. The main focus of the marketing team has been in supporting the Recruitment team in the promotion of the September open day and lots of changes have been made to this years plan; from the media inventory selected to the times of communications. We've implemented a much more aggressive Digital Marketing campaign this time round, pulled back some communications based on intelligence learnt from previous plans, and we're very pleased with the results. If you happened to be on campus (Luton and Bedford) on that day you'll have seen that it was very busy indeed, and had a great vibe on campus, and that's always great to see. Take a look at our open day picture gallery - kindly taken by Sara, Marketing Assistant. And a big shout out to the recruitment team who really pulled it out of the bag with the number of schools in attendance. The day was a resounding success. That's one event down and on to the next, as we're already busily preparing a promotional push for our October events.

Krystle, far left, is setting off for
new adventures

Team change
This week will be offering up a bit of a mixed bag for the Marketing team. Krystle, our Campaign Officer is sadly leaving us on Wednesday, after being part of the Marketing team for about 18 months now. We're really sad to see her go, and to see our mighty marketing team reduced to just three colleagues now. In the relatively short time that Krystle has been with us, she's made a significant difference to the way in which campaigns are planned, implemented and evaluated, and she will be very much missed by us all. We'll be sending Krystle off and wishing her well over lunch on Wednesday. And, to pick up our mood, the remaining Marketing team will be heading off to Homerton College in Cambridge on Thursday, for this year's coveted CIPRide awards. We're up for two awards: Best Integrated Campaign for our 2014 Clearing campaign, and Best Low Budget Campaign for our September 2014 open day promotions. So a good evening out shall definitely pick up our moods, and provide a much needed evening out to re group, celebrate our achievements and look ahead to the future.

Keep everything crossed for us, and follow @CIPR_Awards to watch the evenings events unfold!

So change can mean many different things to many people. And boy are we experiencing a lot of it at the moment. From changing the way we do things and implemented planned changes to be more effective, all the way through to adapting to unforeseen changes, and changes in team resource and dynamics, we remain a positive marketing force to be reckoned with - it may just take us that bit longer to reply to your email, so please bear with us!

Stress?

It’s not all about Clearing…..

…. Although it’s felt that way over the last few weeks.

On July 2 I mused on what Clearing means for universities and how – as many commentators have pointed out – it has changed from a blind panic for underachieving A level students to something quite different. At this point, it would be wise for me and my career prospects to reference our very own Vice Chancellor Bill Rammell’s views on the matter. Which are, of course, spot on.

These days, people use Clearing not so much as a race for places as simply an extra few weeks to make a key life decision. Fair enough. It’s also increasingly an opportunity for those who have surpassed BTEC and A level expectations and predictions and who are looking afresh at “if” and “where” to study at uni. Yet having said all that, as this year’s first day showed there’s still a significant number of those who didn’t receive the grades they thought they were going to receive or were predicted.

State of the art - c'mon!

This year, the first day of Clearing was as insane as ever. Web, phones and footfall rattled the furniture, fixtures, fittings of the usually savannah-like atmosphere of our state of the art Postgraduate and Continuing Professional Development Centre, where the turbo-charged, chocolate-powered extended Admissions team and academics worked their socks off. Things were quieter over the first weekend, but steady again the following week. And then - and now - the long tail, with slow, steady traffic coming in, sending university managers, admissions, recruitment and market research teams twitching and refreshing spread sheets as if there's no tomorrow.

Nouvelle Vague; Mkt Research in Paris 1963

For universities, Clearing can last a few weeks, after which it's ‘business as usual’. For students involved in Clearing, the whirlwind will have started much earlier, will carry on much longer and carry far more emotional intensity. Kudos and Quailty Street should certainly be heaped upon University colleagues working through the process, although for applicants, once an offer is accepted, there are only a few weeks to prepare accommodation, travel, budget, reading lists, Freshers’ wristbands, Facebook status, Luton Town season tickets, napkin, cruet and cutlery etc etc. Not to mention those groovy Tarantino, Smiths, Pixies, Star Wars, Nirvana, Bob Marley, Bob Hope, Tiswas and French New Wave film posters. And blu-tac. Oh, and the rag-rugs, incense holders, kaftans, spider plants and Super Noodles.

Transport is arranged

Then there’s the whirl of arriving, working out which clubs or societies to look at (or avoid), who to ‘buddy up’ with, how to approach the induction and enrolment processes, how to find the library, which of the multitude of coffee outlets to patronise etc., etc., etc. All of which feels like five years mashed into as many weeks. It’s exciting, for sure although there will be a few puffy eyed souls we all need to keep an eye out for, who may have hit one beach party too many and might need a hand with working out where they are or who may need a shoulder to cry on.

At the time of writing - we still have a few places left through Clearing. Best be quick - like other institutions, we're at the tail end and have already welcomed frazzled colleagues back from the Postgraduate and Continuing Professional Development Centre (it's state of the art y'know), who’ll be picking themselves up for the main cycle recruitment and the beginning of another round of encouragement and cajoling.

Want to share best practice? We’re on the CASE!

So I recently attended the CASE (Council for Advancement and Support of Education) European Annual Conference 2015 in Manchester. For those who may not be familiar with CASE, it’s an organisation that helps people within the education sector to share knowledge, best practice, and training. Each year they hold an annual conference, and this year I got the opportunity to attend.

An informative three days of networking and sharing knowledge!

It was a three day conference in Manchester (starting off with a 6am train the day after Bank Holiday Monday!), and it was three days packed full of presentations, case studies and interactive sessions. There’s something for everyone; people working in communications; alumni; marketing; management (strategy) and fundraising. And there were even people from the Netherlands and Australia in attendance. So lots of networking, note taking and learning!

I tried to mix up the presentations that I attended. I attended mainly marketing focused sessions, but I also went to some communications ones too.

A couple of things I’ve taken away from the conference:

• The contribution of location to the HE service scope
  
        A really good session which was run by Portsmouth Business School looked at the research they had done into how UK universities talk about themselves and how the majority of universities use location as a main focus. They also spoke about other factors such as physical, social and sociological dimensions that universities use when communicating to their audiences, and there was a group discussion about whether an emotional or cognitive response is more important. The conclusion was it doesn’t seem to make a difference in ‘who’ a university is or where they are in the UK; all universities want to ‘tick all boxes.’ As we’ve recently embarked on a verbal branding project, which we are now rolling out across the University, this was a particularly interesting session for me to take part in.

• Working with your research community
  
        Another great session run by the University of Huddersfield in which they presented the ways they worked with their research community to produce valuable content to show the gravitas of the university and its achievements. This was really interesting as the University of Bedfordshire have had a real focus on this, and it was good to see how another university has tackled this. They discussed the research literature they produce, including how items are distributed and to which audience and also discussed how they encourage academics to use social media to showcase their work and also link in with the universities core strategy around research. Food for thought…

The overarching themes that stood out in the sessions which I attended were the value of authenticity, producing more dynamic content and being more interactive are key to reaching the student audiences in 2016 and beyond!  

Events like these are invaluable for networking, meeting peers and sharing knowledge with people in the same industry. Market research is a big part of Marketing, and events like these go that little bit further in terms of discussing what’s happening within other institutions and learning from each other.

I hope I get the opportunity to go again next year.

Speak soon,

K